The delivery man says you should never buy Wayfair furniture - here's why
He has unique information about what's going on behind the scenes.
There are tons of reasons why many of us are counting on Wayfair To provide our homes. The retailer is fast and affordable, offering a wide range of categories, including lamps, bath mats, household appliances and bedroom sets. However, the company has been criticized in recent years - and even a delivery man went to social networks to warn buyers of the purchase of Wayfair furniture.
In relation: 5 worst things to buy from Wayfair .
A delivery driver says Wayfair frequently resells the yields.
These days, if you want information on the internal operation of companies, Tiktok is a good starting point. A FEDEX delivery driver, @ CE88MAIN, answered the user of Tiktok @tacoreacts, who asked the question: "What is a business secret that we should not know?"
"Do not buy furniture in Wayfair," said @ CE88Maine, according to the Daily (The video has since been deleted from Tiktok). "Because you have a chance that you get something that someone has already received and returned."
He then explained that when a buyer returns a damaged item, "there is a reason why he wants it in the original box ... they sell it." He continued: "Even if they will send you a replacement, you must always pay the shipment on this article."
Furniture or not, he offered a wider warning: "Stop buying at Wayfair".
Wayfair is quite initial on its return policy, even the pieces that may seem unfair to customers. If you return an item, the return shipping costs will be deducted from your refund. These costs vary "depending on the location of the return, size and weight of the element and the selected return method", States on their website .
In addition, Wayfair will not reimburse your delivery costs or your original service costs (although the retailer offers free delivery on orders of more than $ 35).
It is also clear about his practice of resale: "Whether by an agreement open online or one of our return stores, all the articles sold are meticulously inspected so that they meet our high standards for quality and security," said a Wayfair representative Best life .
In relation: Wayfair customers angry with delays in delivery "contrary to ethics" .
Buyers are angry with return policy.
Returns via Wayfair are not only expensive, but in some cases they demand that customers jump through hoops.
“We accept the yields of most items within 30 days of delivery. The articles (s) must be in its original state and in good condition, ”explains the company. "If the packaging is too damaged, use a similar size box or less than 108 inches. If the item has been delivered, it must be returned disassembled."
In a recent pair of Reddit threads entitled " Do not buy at Wayfair " And " Wayfair is dying ", The buyers expressed their frustration with the company .
"They sent me a huge 200-pound mirror that was poorly excited and completely broken. When I told them that I had to return it, but not only did they tell me that I had to pay significant costs to return it, but take him to Fedex myself," shared an unconceived buyer. "This thing wouldn't even get into my car and I couldn't drag it to my car if I was trying. I finally degenerated enough times to send them Fedex to get it from my house."
Another buyer explained how they received the bad -sized bar stools and had to pay $ 50 to return them: "I tried to bring them to give up the shipment because I would not have bought them if they were dimensioned properly on the site and they insisted for having put them together and send them strip photos to prove it.
In the Tiktok Post @ CE88Maine apparently confirmed these frustrations: "The number of times I delivered, then I picked up Wayfair furniture is too big to count."
In relation: 5 secrets on purchases on Wayfair, according to experts .
However, the practice of resale of yields is quite common.
Resemption of returned articles is quite common. According to CNN, retailers like Amazon, Target and Walmart resell part of the returned products . In many cases, they will sell these items at a reduced price.
For example, Walmart sells items returned to his clearance section And offers renovated electronics on its website. Other items are sold to resellers, such as 888 lots, direct liquidation and bluelots, who sell them to stores such as Bloomingdale and Macy’s outlets behind the scenes, according to CNN.
