Costco criticized by buyers for "horrible" self-truth
The wholesale channel faces complaints about this service.
Costco allows consumers to stretch their dollar in a lot different ways. Not only can you save money by Buy in bulk , but the big chain can also help you save you head to have shopping every week. But these advantages may not be sufficient to keep everyone happy, in particular given the difficulties that the retailer would be confronted in his stores. Read the rest to find out why Costco is criticized by buyers for a "horrible" self-truth process.
Read this then: Buyers turn away from Lowe's and Costco, the data show - this is why .
Some Costco stores have an auto-grenouet option.
Most retailers now have self-dérification paths in their stores, including Costco. But this option is not available to each warehouse. "We have implemented the use of self-service roads in certain places and can extend to more warehouses in the future," explains Costco On his website .
The big chain does not currently reveal exactly how many stores have self-checking online. But in September 2019, Kabc ABC-Affiliate in Tastin, California, Costco had this option available to around 100 of its stores And planned to increase this number to 250 in the following months. And in recent years, Reddit users also confirmed That new self-checking appeared in various Costco stores in the United States.
But a buyer now slams this service.
The self-checking of Costco stores are not considered a good thing by all buyers, especially when employees do the service more difficult to use. AE0FCC31AE342FD3A1346EBB1F342FCB
In a June 19 Reddit Post , the @Stranger_Dangus user went to R / Costco Subdreddit to share his recent frustrations with the self-gray process. The user said that even if workers have told them for weeks to use the portable scanner to help get things done more quickly, they were then criticized for doing this two days ago.
"Today, I entered and I had about seven articles, several being bigger items. I used the hand scanner and I went to my last two articles (steaks) and a lady approached me By saying that I have to use the real table scanner for my steaks, "they wrote. "I told her that I only had 2 articles left and scanned one of the packages and she pulled the scanner from my hand and told me that I had to use the table scanner."
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They said that it had made them question the renewal of their membership.
The user of Reddit @Stranger_Dangus made his feelings very clear about the test, drawing his message in R / Costco: "Self-treatment has become horrible." After pretending to be pulled the portable scanner from their hands, the buyer said that the employee had left without allowing a conversation. "I used the table scanner for my last article and I made my release," they added.
But that could end up being the last time they check for a Costco - whether they have to do it themselves or not. "I must say that I am on the fence to renew my subscription after five years with Costco," admitted the buyer.
Better life Contacted Costco about this complaint, and we will update this story with their answer.
Employees say that customers are not supposed to use portable scanners.
Auto-checks are a subject of division for buyers. But on the more than 1,600 comments left on the @Sranger_Dangus thread, many customers have also shared their own complaints concerning the self-service process at Costco.
"I had a super similar experience. I do not have the full context of what is happening behind the scenes with my used beloved costco, but more and more I really hate going there," commented the User @Beeftenderloinz. "They literally shouted me in the body line for the same scenario."
Costco workers have even validated the frustrations with the retailer's auto -checks - although they have added that customers are not really intended to use portable scanners. "At Costco, I work, we hide the hand scanners behind the screen," replied the user of Reddit @ soxfanintx69. "They are supposed to be for employees only.
Another added that it is because buyers are more likely to skip scanning items with portable devices. "When members use scanners, they make mistakes," said the user @oldfashionedloverboi. "We did it for two weeks and checked the carriers by self -prickers. 50% of the members had missed an article."