Lowe's criticized the unreliable delivery service: "Headache hours"
A viral video has triggered indignation on how Lowe manages device deliveries.
Household appliances are an investment, which is why so many of us spend time looking for and identifying the best washing machine, fridge , or oven to meet our needs. Lowe's has become one of the most popular destinations for these big ticket purchases, thanks to its wide selection of brands, generally at competitive prices. Another convenience that these domestic renovation stores offer is the home delivery service, allowing you to get a heavy (expensive) camera at your door. However, when a customer went to Tiktok to tell his bad experience With Lowe's delivery service, the other buyers intervened to say that they also had serious difficulties. Read the rest to find out why Lowe customers say that deliveries are not reliable.
Read this then: Lowe's is under fire from buyers who say they are due to reimbursements for defective products .
A viral video has shown delivery of botched Lowe.
On March 9, Tiktker @ Michellegwyn85 published a video apparently taken from her video door , with a bunk text that reads as follows: "POV [point of view], you have" missed "your delivery window so that Lowe is to deliver your new washing machine".
In the video - which has 12.8 million views and 1.2 million likes - a Lowe truck is shown to go home, horny three times and parking in the street. From there, a delivery driver is exhausted, places something on the door and returns to the truck, which then moves away.
"Not a ring or a blow, even if I stayed at home all day for a delivery," we read in the legend of the video.
Buyers said they had the same problem with Lowe's deliveries.
The comments section was flooded with buyers saying that they had had similar experiences with the LOWE delivery service. "I took 3 times to get my delivery," said a complaint. "Hours of headache."
"I watched Lowes stop, [I came out] to greet them, and they booked it," wrote another commentator. "Said I was not at home. They didn't even get out of the truck."
"It happened to me twice with lows," reads a separate comment. "Stay at home all day, no blow, no ring, not even a note at the door."
Yet another buyer offered a warning word: "Do not order Lowes. I ordered a refrigerator and they continued to reprogram the delivery date. We finally rented a trailer to take ourselves."
Some commentators have argued that these experiences may not be representative of the LOWE business model as a whole, while others said they now plan to completely avoid the company's delivery service.
"I will not get anything low that should be delivered ... Was this video useful? Yes," wrote one commentator, while another added: "Good to know. We are about to move And will order a refrigerator, washer and dryer. Certainly will not order up after seeing this. "
Better life Contacted Lowe's to comment on video and subsequent complaints, and will update history with their response.
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We do not know why the delivery went wrong in the first place.
There was a debate on the reasons why the delivery incidents occurred, many commentators alleging that it was because Lowe's uses a third -party delivery service.
"Low’s third -party delivery kills his business alone," wrote a commentator.
However, others insisted that the driver was an employee of Lowe, while driving a Lowe truck. The Lowe website does not clearly indicate if they Use a third party For deliveries, but they reveal that third -party services are used for certain apparatus installations.
For his part, @ Michellegwynn85 said in a follow -up video that Lowe had made Call her husband Before delivery, but he could not respond to work. As her number was not the main contact indicated on the account, she did not receive a call on her phone. However, Tiktok's user says that it shouldn't have prevented them from hitting or notifying that they had arrived. AE0FCC31AE342FD3A1346EBB1F342FCB
"I did not know that I had to answer the phone to be able to answer the door," she said in the follow-up video.
She ended up canceling her order at Lowe's.
In the legend of the original video, @ Michellegwynn85 said that after the incident, they could not reprogram their delivery for "days and days", and the resolution of Lowe was a 10% discount on a future purchase "," Even if we have no plans for the future big purchases. ""
The next day, the Tiktker canceled its order and bought a washing machine in a local aircraft store instead.
Lowe responded in the video comments section, asking @ Michellegwyn85 to send a direct message to the company so that they can "degenerate this situation for a more in -depth exam".
In the follow -up video, @ Michellegwynn85 confirmed that she and her husband had spoken with a representative of Lowe, who "apologized" for the incident - but was not aware of the viral tiktok.
