Southwest tries to make amends while admitting "no excuse" can cancel the disaster of vacation trips
The airline wants to compensate for the cancellation of more than 15,000 flights due to a technical problem.
There is no travel debacle like the one that develops during a major vacation. Larger crowds than the average descending on airports can already put enough pressure on the resources of an airline even before a major meteorological event or a technical problem leads to delays or cancellations It can take days to straighten. During the last holiday season, the South West has sadly had to face the two problems during a Business scale assembly This put its operations when stopping and ruined vacation travel plans for its passengers. Now the carrier tries to make up for its customers, while always admitting that "no excuse" will be enough. Read the rest to see how Southwest tries to make amends for the disaster of vacation trips he inadvertently caused.
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The Southwest always feels the effects of the travel chaos he recently caused.
This year, millions of travelers have prepared while a historic winter storm crossed the United States just in time for the busiest travel days of the holiday season. But while many airlines have been forced to Cancel or delay flights At the beginning, Southwest saw its planning problems extend beyond serious weather conditions. A failure of the obsolete crew planning software from the airline has led to More than 15,000 of its flights Be canceled nationally between December 22 and December 29, passengers to fail for days and the creation of a chaotic mess of lost luggage, United States today reports.
Even if Southwest said that he has smoothed his operating problems before New Years Day, there seemed to be persistent problems. The airline canceled more than 250 flights on January 2 and 3 and has delayed much more, according to Flightaware. The carrier blamed programming changes on "weather problems and air traffic control" in a declaration to United States today .
The transporter's collapse has hitherto met criticism from government officials who put pressure on the company to rectify its mistakes. "Southwest Airlines failed its customers. Point Blank", press secretary of the White House Karine Jean-Pierre said at a press conference on January 3. "The Ministry of Transport will keep them responsible for their commitments to make their customers whole."
Southwest is now trying to make amends with customers for the blunder.
While daily travel problems calm down, the Southwest is reimbursing the passengers who have been affected by the The historical collapse of the company . All customers reserved between December 24, 2022 and January 2, 2023 can request a full refund for their unused ticket for their original form of payment, according to the airline website. Those who have been blocked can also submit additional expenses, the carrier claiming that he "will honor reasonable repayment requests for meals, hotel accommodation and alternative transport (for example: rental cars and tickets on other airlines). " AE0FCC31AE342FD3A1346EBB1F342FCB
But on January 3, the company announced that it would go beyond to compensate for its customers. In an email to passengers who had submitted reimbursements, reimbursements and luggage recovery requests, CEO of Southwest Bob Jordan said the company would offer each person 25,000 miles of frequent travelers as a "goodwill gesture" to affected travelers.
"I know that no quantity of apology can cancel your experience," wrote Jordan, adding that the points have a "basic buyout value of more than $ 300" and have no breakdown dates or 'expiry.
Other passengers said they received Even more compensation for their problems. In a tweet of December 30, Zach Griff , a journalist on the travel website, The Points Guy, wrote that the airline had published a flight voucher of $ 250 in addition to a full reimbursement of flight and reimbursement for another flight less than three hours after submission of receipts.
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Many passengers are still waiting to find their lost luggage.
But even if Southwest seems to have exceeded the worst of his planning misfortunes, he always deals with the question of misplaced travelers . The carrier claims that he is now using volunteer employees from the whole company to help pass through the heavy arrival of business, according to an internal memo sent by Jordan on January 3 which was obtained by CNN.
The group effort has helped the company reduce the stock of lost luggage "in two since Thursday", adding that it is "on the right track to obtain the majority if not all the bags shipped to our customers later this week "Reports CNN. In addition to his own flights, Jordan said the carrier uses other airlines and messaging services such as Fedex to help bring the bags with their owners.
A passenger filed a complaint against Southwest for his "crisis created internally".
While Southwest contacts travelers to try to redeem themselves, some are more proactive in their treatment with the carrier. On December 30, the passenger affected Eric Capdeville filed a complaint before a New Orleans Federal Court alleging that the company did not provide the rapid reimbursements or the dismissal flights which he owed after a "crisis created internally "In the flights anchored by the company, reports CNN.
According to Capdeville, he was offered a flight voucher Towards a future flight instead of a refund - despite having reserved a non -refundable stay in Portland, Oregon, The Washington Post reports. The trial cites the airline's ticket policy to give passengers the possibility of straightening the next flight available or providing a full refund as a complaint.
"His flight was canceled, and there were no alternative southwest flights to welcome him from the origin of the trip to his destination," according to the trial.
Better life Contacted Southwest to comment on the repayments, luggage efforts and files a trial, but has not yet heard.
