5 warnings to buyers of former best employees
Do you really need this Geek Squad subscription? Here is what the former employees advise.
Are you looking for a new television or the latest laptop? There is a good chance that you will find yourself in Best Buy. the electronics Since 1966, when he started as an audio store called Sound of Music. In 1983, he renamed and since then, extended with Over 1,000 stores In the United States and Canada. But whether you buy a small computer accessory or a four -digit TV, there are things you want to know about the store. Read the rest for five warnings from former best purchase employees, from which support for support are not worth the reason why you could find purchases in frustrating store.
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1 Obtaining technical support could take time.
Total technological support is a Best Buy membership program This promises to provide customers with "unlimited support for all your technologies and devices, no matter where you bought them", whether in store, by phone or online.
However, if you buy a laptop or a Best Buy TV and someone helps you configure it with total technological support, you may not be able to get it immediately. A former employee who worked on the channel for three years said: "It was really discouraging talk about this service And then go plan them and say "Sorry, so yes, we can configure your brand new computer in 3 weeks". "They added that it made them lose sales.
Some employees were so discouraged by the total technological support that they left Best Buy. "" Do not believe in total technology This was what led [sic] to quit smoking, "wrote an ex-employee on Reddit." I used to sell enough geek service to cover my numbers, but they changed it so that you couldn't do that. ""
2 Do not feel obliged to obtain membership in total technological support.
Like the other popular retail chains, Best Buy employees to register customers for subscriptions to total technological support and credit cards to respond to a quota.
In a Reddit thread, a former employee of the username Throwawaytrash6990 wrote: "You are Go put pressure on To sell credit cards and be trained if you do not get each quarter of work. In addition to signing people for unnecessary subscriptions of $ 200 a year. "And, of course, there are these long waiting times.
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3 But you should probably register for Geek Squad.
Best Buy's lower level service program is called Geek Squad, and if you have bought electronics, you probably don't want to ignore this.
In a Tiktok video, a former employee explained that "at any time within two years, generally from the date of purchase, you can take your product Back to customer service , tell them that it does not work in the same way, they never check, and they will try to exchange for one on the shelf. "Otherwise, they will put the value of the product on a credit card that can be used anywhere in the best buy.
The ex-employee explained how she would use this method to upgrade her headphones each year, although ethics is questionable. But if something Is Legitimately guide the evil with your product, you should have no problem getting a new version.
4 Do not expect a fully personal store.
Like many other retailers, Best Buy focuses on the sale of online goods rather than in stores. This means that often there may not be enough staff in stores to help you. AE0FCC31AE342FD3A1346EBB1F342FCB
Within the job board, in fact, a former anonymous employee of Florida complained that their store was " seriously in sub-effective Most of the time, you should therefore be everywhere in the store. ""
In a Reddit thread, an employee said: "At one point, I sold televisions to 3 different couples with much more wait ... In advance, there was a cashier all day at the same time yields and purchases. 6 registers with a cashier is not a good look. We have No customer service or staff. ""
In response, several Redditors explained how they rarely had time to take a lunch break because of the lack of staff.
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5 Do not try to tip the employees.
Whether someone from the technological support team is extremely useful or an employee helps you choose the perfect laptop, you might be tempted to leave him a tip. Unfortunately, even if the service went beyond, like many other channels, buyers are not allowed to give a tip, and this could even cost the employees their jobs.
"By thinking when I worked at Best Buy and it was a corporate policy that you were not allowed to accept advice", a user of the name @coolhanderik tweeted . "As a guy got caught up in the camera by receiving a tip of $ 5 and they dismissed him," he continued.
In a reddit thread Regarding the tipping problem , a person explains that "the work is to bring a meal or a pizza, something for the crew with a direct thank you to the agent who does the work."