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When you think about online shopping, you think of Amazon and a good reason. In 2018, the electronic commerce giantgenerated A turnover of $ 141.92 billion up 19.7% of $ 118.57 billion the previous year. But, according to a recently releasedCustomer Customer Satisfaction Index and Consumer Shipping ReportThese eyes selling figures have not ensured that all that any store is America's favorite online retailer. No, this honor goes to Costco.

The report has requested more than 62,000 consumers to classify their department and delivery stores, specialized retailers, supermarkets and electronic retailers. The results? While Amazon's overall customer satisfaction scored up to 82 points up to 82 out of 100 on the ACSI index, Costco marked a slightly higher 83 - and this is the first time the investigation Even understood the warehouse in its retail category on the Internet.

The investigation has widely attributed the shocking victory of Costco to its partnership with the instatacart of grocery delivery the same day, that the warehouse giant forged in 2017. In the meantime, Amazon, who bought from whole foods and launched its own delivery service Amazon Fresh Fresh members in some cities even year - has receiveda lot of comments less stellar its online grocery activities.

But, Costco vs Amazon aside, the report revealed some of the painful realities to the entire retail sector. According to the report, "customer satisfaction with retail trade is down for the second consecutive year" and "the general decline in retail trade is due, in part, unless stellarCustomer service. "To find out how some of your other favorite shopping places are gone, read it. And for more information on Costco, check the17 best pulse purchases from Costco.

Despite the concerns that Amazon would take on the market with its acquisition of Startup Pillpack of the Prescription Directorate, the report indicates that consumers still prefer the smallest pharmacy stores, although these points of sale have trouble maintaining Their lead, sliding 2% to a combined score of 82. "

Kroger took the head with a score of 81, followed by Albertsons (78), CVS (77) and Walgreens (77).

While the score of Trademarks (Victoria Secret, Bath and Body Works) decreased by 4%, it is still in the first place to 82 years. Surprisingly, Barnes and Noble is in second place, having maintained a score of 81 for the third year for the third year. in a row. Home Depot (76), Dick's sports goods (75) and Gamestop (74) were at the bottom of the list.

The report says that even if they can still have trouble following, "Accession warehouse stores are the true winners of 2018."

Costco took the crown with a score of 83 years, followed by Sam's Club (80), the BJ (79) and Dellard Club (79). Sears was at the bottom of the list, with a score of 73.

"With an increase of 1% to 86, the Joe merchant is the number one supermarkets and the best of all retailers in the sector, including the Amazon e-commerce giant (82)," reads on the report.

The company noted particularly well for the courtesy of staff and cash speed. Suite Trader Joe's's's was Wegmans (85), Aldi (84), Publix (84) and Costco once more (83). Whole foods landed in the middle (79) and Walmart was down (72).

As mentioned earlier, Costco has dethroned Amazon as the most satisfying retailers online with a score of 83, and he also posted his best growth performance in four years. Following these two, Etsy, Kohl's, Nike and Nordstrom were all tied to 81. Apple, Ebay, HP Store, Macy's, Newegg, Overstock, Target and Wayfair were all knotted at 80. At the bottom, staples (76) , Walgreens (76), Gamestop (75), Walmart (74) and Sears (73).

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