Good Lifestyle

Anyone who looks even a little television is probably familiar with weight loss applicationNOOM And its omnipresent television ads that have a new and more accessible approach to losing weight. According to the non-profit custody dogBest Business Office (BBB), however, the cost-effective billing and customer service policies have taken a lot of complaints at the end.

What is Noom? This is the smartphone app that some call "Weight Watchers for Millennials", as it claims to take a "behavioral" approach to weight loss and is part of the meal planning, fitness-tracker and the Coach of the life of motivation. It follows daily activity, asks users to connect their exercise andmealand offers motivational advice - all for a monthly subscription fee.

However, consumers stay complained to complain about NOOM for the Best Office Office after having strange accusations for subscriptions they may or may not even be registered. Many users who have registered for the free trial offer of NOOM, and later, have canceled before his deadline, say they have always been charged for a complete subscription. A number of these complaints also come from users who say, after the end of their free trial, they were loaded from $ 120 to $ 180 in advance for what is supposed to be a membership of $ 20 to $ 40. less than $ 40 a month.

According toKxan,"Between August 16, 2019 and August 18, 2020, BBB received 1,213 consumer complaints about NOOM, representing a significant increase in complaint in previous years. Since July 2017, NOOM shot 2 023 complaints. "

BBB also reports that almost all of these NOOM plaintiffs have struggled to get in touch with the application to the customer's customer service to recover their money or challenging the charges. As a result, BBB currently gives NOOM a "d" note because they have "failed to solve the underlying cause (s) of a complaint scheme".

"Many home stay consumers are looking for options that can help them achieve their health and well-being goals during this pandemic period," said Claire Rosenzweig, President and Chief Executive Officer of BBB serving Metropolitan New York. "Smartphone applications and online programs may seem practical - especially when they are coupled with attractive free trial offers - but consumers should always be cautious when buying a weight loss service. "

In May of 2020, aAction class pursuit has been deposited against NOOM which alleged that the application has "Lure (d) customers with deceptive promises of" low-cost "or" zero cost "test periods that are extremely difficult to cancel and give rise to to customers imprisoned expensively. recurring plans. "

Judged purely by his television marketing budget, it seems that NOOM has been a very successful application. But unless and until the test offer and that customer service is sorted, it is their reputation that will diminish size. For more information about other application-based diet plans, see11 Best Meal Planning Applications for Weight Loss.