Southwest leaflets threaten the boycott after the airline killed open seats: "devastating"
Frequent leaflets went to social networks to express their disdain for change.
Southwest Airlines has brought several adjustments to its Seats In recent years, but today he has announced his biggest change to date. According to a Company press release , Southwest officially removes open seats. But while the carrier highlights change as a means of "responding to the preferences of evolving customers", not everyone is delighted. In fact, some passengers are now threatening to boycott the Southwest for the "devastating" change.
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In the press release, Southwest described several imminent modifications, which include new premium seat options, a redesigned boarding model, the reintroduction of Redeye flights and the attributed seats. The airline admitted that it had become known for its "unique open seat model" - which allows customers to choose their headquarters when they get on the plane - for more than 50 years. However, Southwest makes changes after "in -depth research", adding that customers really prefer the assignments of seats (especially longer flights).
"Research is clear and indicates that 80% of southwest customers and 86% of potential customers prefer a assigned seat," the press release said. "When a customer chooses to stop flying with Southwest and chooses a competitor, the open seats are cited as the first reason for the change. By going to a model of attributed seats, Southwest plans to widen its appeal and attract more flights from its current and future customers.
But on Reddit, some frequent leaflets said they felt exactly the opposite.
"It is literally devastating "A reditor wrote in response to changes." I loved the open seats and I say it as a person who flies from [Baltimore / Washington International Thurgood Marshall Airport] to [Orlando International Airport] and often glued with a late boarding issue. "" AE0FCC31AE342FD3A1346EBB1F342FCB
In a separate reddit thread, another traveler called the change " tragic “While someone else noted that the seats policy was what highlighted the Southwest.
"Open seats were incredible for simple leaflets and even couples on most flights.
Following the new model of assigned seats, some travelers say they will opt for another airline in the future.
"Honestly, it was the only good thing about the southwest, and I will probably never steal them again," reads a comment.
Another wrote: "Well, it will end my intensive use of the Southwest of all likelihood. The South West is not the cheapest by a mile already, but I use them because I always get A decent quantity of legs room.
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Of course, not everyone is upset by the end of open seats. Some Redditors said that writing was on the wall, because the leaflets have become "much less civilian".
"Honestly, the open seat looked like hunger games," said a user. "You had to remember the recording directly when it opened and the jamming practically with everyone to click first on the button, so you have a good place online."
Some also said that they were never a fan of the open policy of seats - or would not even reserve with the airline because of this.
"I am one of those people who would not reserve the Southwest due to open seats. However, I think that the market has benefited from such a unique choice available, and I had many other options from which to choose "wrote a Redditor.
Another support expressed the change, writing: "As a semi-frequent lecture of Southwest Airlines, I never really liked the open seats. Happy they got rid of them."
Southwest did not include details on the moment when changes in policy would come into effect, but customers are wary that other changes could descend the pike. In particular, travelers fear that the carrier will soon delete with beloved advantages such as no change costs and free checkered bags.
"Disappointing. I guess I need Revaluate my loyalty For [Southwest] because now that they have jumped in the race down, it is only a matter of time until they also start to add bag objects / checkered changes ", speculated a reditor.
The airline has not mentioned any modification of its luggage or change costs in the press release. In a declaration at Better life , a spokesman for the Southwest has confirmed that the bag policy remains in place.