Walmart and Costco rethink the self-truth, reveals a new report

The intentional display flight, commonly known as "narrowing", is increasing due to self-truth.


At one point, Auto-Verifiable kiosks were judged revolutionary by buyers and business owners. Long row lines quickly became something in the past. A small clumsy conversation at the cash register has disappeared, and retailers saved a brilliant penny investing in machines on paid employees. The deployment was infallible in theory, but the customers then discovered the art of the flight to intentional display, or of "narrowing", and thus began the fall of self-truth kiosks.

According to the Journal of Applied Psychology, the flight rate in self-truthable kiosks is four times higher than in the registers operated by employees (via Zipdo ). You can also be surprised to hear how common the display is. In a vourcocodespro.co.uk survey obtained by Zipdo, one in five buyers admitted having stolen during the self-chronoming process. AE0FCC31AE342FD3A1346EBB1F342FCB

With the reduction of increasing rates, it is not surprising that large-scale retailers like Walmart and Costco now rethin the routes of self-dialing.

In relation: Walmart Worker makes a warning to buyers of self-truth .

"Theft is a problem. This is higher than it was historically," Walmart CEO said Doug McMillion said by appearing on CNBC Squawk box in 2022. McMillion also warned that the retailer may have to close certain locations and that customers could See an increase in prices If things do not improve.

Although narrowing is the main culprit in play, CNN stressed that self-truthful machines are subject to customer errors , which sometimes leads to an involuntary display flight. Many of these errors are innocent: accidentally scan the bad barcode; type the bad product code; Place items in the bag area that were not properly scanned.

Nevertheless, it is an important and expensive problem, which is why retailers implement progressive anti-theft measures. And some stores completely get rid of the self-truth paths. For example, earlier this year, Walmart fired check machines Several of its stores In New Mexico, Business Insider reported.

Meanwhile, Costco amplifies security in its Auto-Grenouet routes. Costco members may notice that additional staff keep the area after increasing purchases of non -member attempts.

"Our membership policy stipulates that our membership cards are non -transferable And since the expansion of our self-service payment, we have noticed that non-member buyers use membership cards that do not belong to them, "said a Costco spokesman previously Better life . "We do not think that it is true that non-members receive the same advantages and prices as our members. As we are already asking for the credit membership card, we now ask to see their membership card with their Photo to our self-service search for cash. "

And yet another way in which retailers fight the problem Implementation of articles limits For self-truth routes. Target has buyers limited to 10 products or less, while grocery channels like Shoprite and Giant have also added limits.

Self-truth kiosks do not yet disappear, but buyers can expect to see less, especially in the above-mentioned retailers.

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