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According to Airbnb, it has more than 150 million users and welcomes more than half a billion guests per year. Many hosts decide to rent their homes so that they can earn additional money. However, "Superhost" says that his short -term rental apartment has become a literal "s - tortor" which leaving it pregnant, homeless and in $ 300,000 in debt.

Coach Erika, a woman from San Francisco, shared on the test on x . She claims that she used her "life savings" to buy her apartment. She explained that she had rented the upper unity, living with her husband, her dog and two cats, in a small unit below.

"This made sure that when we needed the apartment, we could make it available for our families (which otherwise could not afford to stay in SF for more than a long weekend)", a- She writes.

On April 14, after having praised it to customers for a month, the entire apartment was flooded. She says that her guests "checked early, without warning", and she quickly discovered why.

"Water waterfalls poured out of the ceiling"

"I woke up on Friday April 14 at the sound of dripping water. X, which has been seen more than 17 million times. "I jumped from the bed and ran into the corridor. Water waterfalls sank from the ceiling and lighting."

They had obstructed the bathroom toilets with babies and human waste, "she said." They also damaged the valve which manages the water flow from the tank to the bowl. A perfect storm. ""

She did not realize that the water mixed with excrement continued to run the toilet tank in the bowl and poured into her apartment without stop for 15 hours. "Then I woke up with a nightmare: a literal S-Storm in my own house, flooding the 3 levels of the building that I bought with my life savings. And remember-that's water fecal, "she continued. AE0FCC31AE342FD3A1346EBB1F342FCB

She claims that within 15 hours of half of the building was destroyed.

She called Airbnb to get help, and they told her that she had to pay the repairs herself or ask the guests to cover it. If they refused, it would be able to "create a case for protection against host damage".

"I was dismayed. It was not a broken lamp. It is a building destroyed at 50%," said Erika. "It was a project to destroy and reconstruct several hundred thousand dollars."

"And what about this guarantee of 3 million dollars hosts? What kind of support was it?" She said about the announced Airbnb policy for hosts.

A plumbing nightmare

To complicate things, Erika was 12 weeks pregnant at the time and had another planned guest. She called the company to move them.

"They came to town for surgery and post-operative recovery. I wanted to make sure that our reserved guests were moved as soon as possible not to have ended up home too," she said. After "tens of hours trying to get on the phone with Airbnb" they "did not seem to worry about it or understand that I was not going to be able to subject a receipt to" rebuild 50% of my whole house "in the 14 years - complaint window. "

She "rushed to obtain construction estimates" and sent an invoice of $ 130,000 to her guest.

"After the guest clicked on" Hell no, I cannot pay that ", I was finally and officially in the Airbnb case system, on April 25, two weeks after the flood. And 130,000 $ of debt, "she continued.

"During the following 6 weeks, I exchanged ~ 93 e-mails with Airbnb and the third party expert whom they affected to" investigate "the complaint," she added. "Airbnb refused to discuss the case until their third party" investigation "is over. The third party never came home. 5 weeks have passed."

It took "almost 7 weeks" for the third party to ask a plumber to look at his toilets. "He confirmed that it was the hoof (baby wipes + the hoof excrement) and the valve," she said. She was forced to pay him $ 375 because the plumber did not believe that Iirbnb would pay him.

53 emails later….

When she returned to Airbnb, they would have denied that the wipes and the babies were the problem. "They alluded to concerns about maintenance problems on the toilet (what?) People have lived here for years without broken valve or excessive flooding of babies," she said. Instead of covering expenses, which totaled $ 52,743, they offered him $ 6,000 and asked him to sign his rights for future payments.

Erika added that the number did not include "lost returned for the duration where the unit is unusable (x? Month), my mortgage payment (which I have to pay despite being homeless), land taxes (I still have to pay them), damaged devices, other costs not covered by my insurance. "

Finally, after writing 53 emails, she obtained a case manager to respond to her emails and said that her unremaraged expenses climbed $ 300,000.

"This week, Airbnb gave me a" final offer "of ~ $ 31,000," she said. "If you follow the calculations, it's 10% of my total financial losses to date."

"They say that the $ 3 million policy does not cover the remaining 90% of my direct expenses," she wrote. According to her, they refuse to reimburse the floods, the loss of income for not renting, mold tests, demolition and packaging and storage of its goods.

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Airbnb published a statement

"Airbnb would not lift your finger to help me either." More than 10 hours looking for the house every 2 to 3 weeks while spending more than 20 hours a week trying to repair my house. "

Last week, Airbnb sent him an email to inform him that she lost her superhost status. "I really can't imagine that a business like Airbnb intends to leave homeless and otherwise high and dry hosts in their darkest moments," she said. "Especially when the source of the difficulties was 100% caused by damages."

Airbnb published a statement to New York Post in response. "We take the requests for aerial leather incredibly seriously, including in this case, where we tried to send a third -party investigator to examine the damage, but the host refused, declaring that his home insurance company supported her With damage as well as temporary accommodation, "they said. "However, we proposed to pay the loss of reservations, its insurance deductible and its additional reimbursement as a gesture of good will - we were in continuous contact with the host, including speaking today, to continue to support her. "