Travelers boycott the Southwest for a change of boarding that starts today
The last change is not well seated with some of the loyal customers of the carrier.
Southwest Airlines adopts a unique approach to boarding by not attributing passengers a seat like other carriers. Although this is not ideal for everyone, there are many travelers who appreciate the possibility of choosing their own seats on a flight. But Southwest has made a number of changes to its boarding procedure In recent months, and the last update upsets some of its most loyal customers. Read more to find out why travelers threaten to boycott the Southwest for the change of boarding today.
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Southwest gets rid of the recording of the first ODS for certain flights.
It may be more difficult for you to get a previous boarding position on your next southwest flight thanks to a change deployed today. The carrier "limits the number" of Earlybird recording points which are available for some of its trips, spokesperson for the Southwest Tiffany Valdez said Better life . AE0FCC31AE342FD3A1346EBB1F342FCB
"From August 15, the recording of the first ODS will be subject to availability on certain flights, routes or days, which will mean that the registration of the Hele is not available for certain customers who seek Buy, "she said.
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Customers have expressed their complaints regarding change.
The news of the Earlybird recording did not go well with many faithful southwest travelers. In fact, some customers began to question their commitment to the carrier.
"Earlybird recording is honestly one of the biggest reasons why I always fly with the South West. I have never stolen from anyone else", a traveler Posted on X . "I hope that the flights that are removed are not the ones I will take in the future. May have to bite the ball and try elsewhere."
Another customer responded to the official Southwest Airlines page X page with a direct complaint : "The change in the Earlybird recording, where they may not be available on certain flights does not give people smiling faces. A message on a friend of a friend mentioned it and said" I suppose that C ' is delta from now on. "I won't buy a flight either that I can't get the time up."
There are a number of threats from potential passengers, who say they will switch to other carriers following the change in Southwest.
"If you cancel the recording of the start of the angle, there is no reason to continue using the South West," wrote in a August 11 on X.
Another August 10 Reply On page X of Southwest can be read more. "
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But the passengers had problems with the recording of the start of the angle before this update.
Southwest was criticized on its Earlybird registration service before its decision to reduce availability. The airline has long warned customers that paying additional costs for this offer does not necessarily guarantee them a Boarding group . Before Southwest decides to implement a limit, if too many people bought a time up, some of these passengers could still be among the last on board, despite the additional payment.
This problem was a clear frustration for travelers in the Southwest in the past.
"Feel like a little tearing to pay for boarding Earlybird on the South West and to obtain Mid-B boarding passes," wrote a person in a July 30 x post .
Another X user shared a similar complaint : "@Southwestair why pay for recording the start of the angle, recording within 4 minutes and is found in B20?"
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You can always get an earlier boarding position in another way.
The new limits of the Earlybird recording can help to alleviate the frustrations that some customers have had. In fact, Valdez said Better life That it was only one of the ways in Southwest to improve its service for travelers.
"Many initiatives are underway throughout the company to modernize the customer experience and gain more customers," she said. "This orientation gives the opportunity to evolve our dishes and our auxiliary products, while maintaining the value they bring to our customers."
And if the Earlybird recording is not available for your flight, Valdez said that you can always guarantee a previous boarding position by buying a commercial company or improved boarding. However, they will cost you much more than $ 25. Business selection is the most expensive price of the airline, and Improved boarding Start at $ 30 (although it guarantees you an A1-A15 boarding station). These options are also "subject to availability", noted Valdez.
