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Choosing and paying new household appliances is sufficiently stressful. These products are delivered with many different features to learn and very high price labels. But buying a new device can be the start of your problems. A Georgia Man reports that a new installation of popular washing machine domiciliary renovation retailer Lowe recently left her flooded house. Read the rest to find out why he now calls the business for his silence.

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A man from Auburn, in Georgia, is dealing with a nightmare of the worst owners: floods. Glen Frazier Local WSB-TV channel told ABC. that it happened A few minutes after installing its new washing machine by Lowe's.

"They left and when I came to the house, my wife said:" What is this noise "and I say:" It was water "", remembers Frazier. "Water spilled lights, seams, strap."

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Damage has created a major unexpected expenditure for the Georgia family. Frazier told WSB-TV that water sanitation alone would cost them more than $ 8,000, and it suspects that this number will only increase with the necessary repairs. AE0FCC31AE342FD3A1346EBB1F342FCB

But the money was not what was upset the most frazier in this situation. In fact, he told Channel 2 Consumer Investigator Justin Gray that it understands that accidents like this can occur.

Instead, Frazier said his problem lies in the silence that followed by Lowe's. The man of Georgia said that he had gone two weeks without any response or help from the domiciliary renovation retailer, despite several efforts to contact them. According to Frazier, he repeatedly called Lowe's and visited his local store in vain.

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Lowe's has since put in contact with Frazier the situation of the floods, but only After The man of Georgia collapsed.

According to WSB-TV, Frazier decided to turn to the Consumer Action Center after weeks of silence of the domiciliary renovation retailer. Founded by the consumption expert born in Atlanta Clark Howard , Consumer Action Center is a "free community resource for money advice and consumption problems", by Son website .

Center volunteers were able to link Frazier to Elliott.org, which provides consumers contact details For senior executives of large companies.

"With many large companies, they don't try to do the wrong thing, but they are so bureaucratic that you need to use unconventional means to solve this problem," Howard at WSB-TV told.

After sending a message to an e-mail address he found thanks to the help of the center, Frazier told the media that he had quickly received a response from a Lowe executive.

"I told her the story and she said it should never happen," he shared.

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Better life Contacted Lowe's to get more information on what the company does to help Frazier, and we will update this story with their response.

But the man of Georgia is hardly the only customer to encounter similar problems with the domiciliary renovation retailer. In January 2023, a woman from Wilmington, Massachusetts, told NBC10 Boston that she had spent months trying to bring Lowe reimburse repairs After installing a defective dishwasher, left him water damage in his basement.

Yolanda Girouard said she had bought a new dishwasher from Lowe's and was offered free delivery and installation services with the purchase. But two weeks after the installation of her house, she noticed that the ceiling tiles and the insulation in the basement under her kitchen were wet. His plumber inspected him and found a leak going down from the new device.

Unlike Frazier, Girouard was able to get in touch with Lowe's, but that didn't help her much.

"I must have spoken, no exaggeration, 12 people," she said. "I had to continue to submit all the information, the photos. I was waiting:" Oh, we do not do that, you must speak to this or that "but four months from front and before and before backward. "

Finally, Girouard decided to turn to an external organization like Frazier. She contacted NBC10 Boston to get help, and they were able to obtain $ 1,900 in Lowe's reimbursement funds for the Massachusetts woman, as well as a $ 200 gift card.

"Customer satisfaction is our top priority," Lowe spokesperson for the media told. "Lowe's customer relations worked directly with Ms. Girouard to respond to her concerns, and we are happy that the problem was resolved to her satisfaction."