Airbnb targets wild chore lists and cleaning costs with radical changes
CEO Brian Chesky has deployed more than 50 modifications to approach "what you don't like at Airbnb."
Airbnb cleanses its cleaning requirements for nervous customers. The company, which helps owners to turn their Houses in short -term accommodation announced more than 50 new features And changes in forecasting summer trips. More transparent prices, new payment plans and improved cards are part of the upgrade. But perhaps the biggest change is on the very debated "chores" imposed by many Airbnb hosts on their guests before departure.
Customers will now be able to see in advance if they will be responsible for collecting garbage, managing lots of laundry or washing dishes before bouncing and can also assess the horn policy of their host.
Travelers initially flocked to the reservation platform because of its unique offers: the possibility of mingling with residents and deeper discounts on the more expensive hotels. While Iirbnb gained popularity, Prices have started to increase , according Cnn . Some Airbnb users have started hanging out hosts on social networks to impose household tasks during their stays.
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"How did Airbnb last us to stay in someone's second house, trying to prepare a meal with a plastic knife and a microwave, having to make chores before leaving, can it see us again? ?? and that costs the same as a hotel , "wrote the user of Twitter @eligoldstone.
The user of Tiktok @melworit explained in a viral video that she saw a list for a property in which she wanted to stay via Airbnb, but the guests of the host included notes such as "the deletion of garbage, the Removing the bed linen, starting the dishwasher and a laundry load. "
It didn't suit him. "If I pay $ 229 per night to stay somewhere more cleaning costs of $ 125, I don't do laundry," she said. "I know it's like a laundry burden and it will take me two minutes to do, but this is the principle that really bothers me."
Other guests are indignant to obtain bad notes from the hosts for not having kept their temporary house tidy, even if heavy cleaning costs are included in the price.
The Twitter user @drakkofire explained that he paid the equivalent of $ 441 For his accommodation, including cleaning costs, but that the host gave him a bad criticism "because I left a plate and two cups in the sink of my breakfast." AE0FCC31AE342FD3A1346EBB1F342FCB
"He left a very poor criticism so as not to wash the dishes ... So why invoice cleaning costs?" He continued. "If you expect me to clean, don't take care of me."
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Due to the potential of bad criticisms, the rules of the house have become a source of anxiety for certain Airbnb guests. A Reddit thread developed on the concern of a user during his stay because his host indicated that There was a lawn mower They were "welcome" and that they were worried about being "penalized / billed / poorly examined for having" neglected "the lawn if I do not do it".
Cleaning costs are not compulsory, but the Wall Street Journa analyzed the data provided by Airdna and found that Almost 85% Short -term rental lists have cleaning costs. And these cleaning costs "increased on average by 9.8% of the first quarter of 2020 in the first quarter of 2021, and 6.6% additional in the first quarter of 2022", following the increase in COVIR Sanitary Protocols -19.
Brian Chesky , CEO of Airbnb, should that the payment procedures of certain hosts have has become uncontrollable . And the new Airbnb features seek to mediate some of these complaints by providing payment instructions in the list profile.
He explained that "all payment instructions can be viewed on the registration page before booking", so that the guests can do More enlightened decisions On the place where they remain according to all the potential workloads involved.
"Airbnbs verification can be painful due to unreasonable payment tasks," he tweeted on May 3. "From today, you can provide comments on all pay tasks."