Good Lifestyle

If you have an iPhone, an iPad or a MacBook, there is a good chance that you have entered an Apple Store, whether to obtain technical support for your device or simply to check the Latest technology . And although you think you know almost everything on Apple - it is, after all, the world most precious company - There are a few things that stores prevent customers. Read the rest to hear former employees directly on what you should be aware of when you shop at Apple Store, costs hidden from technical support problems.

Read this then: 5 warnings to buyers of ex-workmen to the Amazon delivery .

Apple Store employees are trained to serve and repair iphones and macbooks that work badly, but in some stores, they are also encouraged to exchange these items for new or renovated products rather than solving the problem.

In a 2019 interview with ZDNET, a former senior store employee explained that leading employees do not work in committee or did not receive bonuses, there is therefore no incentive to push products. However, he added: "Management or pressure of employees sell a certain product comes from the retail leadership team. ""

"The store manager receives ventilation of measures and objectives in the form of a market report of its market leader [regional director]," continued the former employee. "The retail leadership teams actually receive a performance bonus based on quarterly sales results, a fact that is never explicitly revealed to the front line teams."

But another reason why you may get products pushed to you is that the staff is simply overloaded. "There was less time to devote to the repair of computers", User of Quora Mark H. DELFS said. "We were transformed into Robots exchanging iDevice . We only had a few minutes per client. More than 90% of the time, it was an argument on the reason why we could not give you a new device. ""

Applecare is a prolonged warranty and protection plan that you can buy for your devices. The prices vary according to the device, but for the latest iPhone 14 Pro, it is $ 199 for two years For the basic plan or $ 260 for two years for the "flight and loss" plan, which can be high price labels for buyers in addition to their iPhone purchase. AE0FCC31AE342FD3A1346EBB1F342FCB

But to sell more Applecare, Tiktker and former Apple Store @hitomidocameraroll plans have explained that some workers deceive customers.

"Some employees will tell you that to help you sell Applecare to your customers, you Do not give them the choice , "Tiktok user says." You present the phone with the final price, including Applecare. ""

In the comments, another former Apple Store employee who passes through @Therealjboogy concluded: "We were told that the monthly rate Applecare plus they can cancel it by themselves if they notice the costs of $ 10. ""

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The Apple Store is one of the many retailers who ask for comments and opinions, which can have a huge impact on employees.

"You live and die by Customer satisfaction notes "Said the former employee and user of Reddit U / MinimalistCookie." You must maintain a certain level to avoid any action plan with a team leader. "

An article from 2021 in The Verge explained how each store receives a "net promoter score", which is essentially a number based on customer comments. But, as they note, customers could give negative notes depending on "things like Low inventory or waiting time ", What employees have no control.

"There is never a supposed positive intention," a Pittsburgh employee told The Verge in Pittsburgh. "You always have the impression that you are in trouble and that you make an excuse."

"My phone was not even near the water!" "I know I bought Apple Care!" "Your manager said I could get this repair for free." Do not think that you will go to the Apple Store with these lies, according to the former employee @emmatainment.

Her The answers to all are : "Iphones do not sweat." "Apple Care ... Purchases include the serial number of your devices." "We keep notes on our iPads of customer interactions at the Genius Bar."

You can assume that an Apple Store employee lies when you ask when the new iPhone comes out, but the truth is that it only discovers it when you do it.

"The whole company is based on a Structure of need to know , which means that many of us have no idea what is going on before the day [launch] (mainly when they publish new products) even if rumors are on the Internet, "shared the 'former employee Douglas L. In an article for LinkedIn.

On quora, employee Ken Carriker explained that it is for two reasons. First, if employees do not know the launches, they cannot overthrow beans. "In addition, all the most recent employees except the most recent are shareholders ... by knowing no knowledge of Upcoming products , we cannot practice or be accused of negotiating initiates. ""

Note: The best life only includes social media information and employment sites when there is the corroboration of several sources. However, these comments were not verified independently and are the opinions of the people who displayed them.