5 reasons for which Walgreens faced reactions on the scale of buyers this year

The retailer found himself in hot water again and again in 2022.


The popularity of Walgreens In the United States, it is difficult to deny. With nearly 9,000 retail locations and a daily customerAlmost 9 million account, the scope of the pharmacy chain in the country does notone rival: CVS pharmacy. But despite its clear success, Walgreens managed to miss the brand with buyers many times recently. In the past year only, the company found itself at the center of a certain number of controversies which obtained a substantial backlash of customers and even calls to boycott. Read the rest to learn more about the reasons why Walgreens was under fire in 2022.

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Buyers called for a Walgreens boycott in February for political gifts.

walgreens store drive thru
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In mid-February, the hashtag #boycottwalgreens started on Twitter after consumerslearned certain political gifts made by the company,Nowsweek reported. According to the magazine, the Citizens for Responsibility and Ethics in Washington (CREW) published a report on February 18, February 18 said that Walgreens said that Walgreens said that Washington (CREW) disclosure said that Walgreens had done Washington disclosure (CREW Election Commission (FEC) that Walgreens had made a total of$ 25,500 for contributions to 11 members of the congress who were part of the sedition caucus - a group of American senators and representatives who voted against the certification ofJoe Biden 2020 Victory in the presidential elections.AE0FCC31AE342FD3A1346EBB1F342FCB

The crew report indicated that the donations had been made in November 2021, for months after Walgreens said to inside in January 2021 that the company had suspended contributions to the members of the Congress who had voted against the certifications due to Walgreens' "high esteem" for "peaceful transition of power. "Many customers have said that the continuous donations of the company were an approval of the January 6 attack on the Capitol." I don't have to enter a placethat supports the insurrection, "A Twitter user wrote at the time.

In March, the company faced a backlash for a major change in stores.

woman with face mask opening freezer door, taking some cold drinks in convenience store during Covid 19 pandemic
istock

The following month, Walgreens' customers expressed their frustration with regard to the company for non -political reasons. In March, the pharmacy chain startedTurn off Transparent refrigerator and freezer doors in thousands of its stores in favor of opaque doors with digital screens, CNN Business reported. The only problem? Many customers have been indignant by the apparent upgrade.

"No one needs a television screen to replace the doors in your cooler alleys…. Stop," a userWritten in Walgreens on Twitter. Others noted that the new doors had made a frustrating user experience: "Walgreens' digital cooler screens made me look at an ad before it allowed me to know which door held the frozen pizza", a customersaid in a tweet.

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Walgreens was continued on selection card sales in April.

Montreal, Canada - March 22, 2020: Visa gift card in a hand over gift cards background. Visa is an American multinational financial services corporation headquartered in Foster City
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In April, a consumption of consumption was filed against Walgreens before an Illinois district court for concerns surroundingIts sale of gift cards, according to the best collective remedies. ApplicantJacques Calixte continued the company, alleging that Walgreens bothfails to implement guarantees For its gift cards and warn customers that the gift cards purchased in the chain are not properly protected against flight.

According to the costume, Calixte says that in November 2020, he bought three Vanilla visa gift cards worth $ 150 in Florida but did not immediately use them because he had "lost" them. During the balance of the balance in March 2022, only one would always have its full value of $ 150, while the other two had values ​​of $ 0 and 5 due to the Calixte transactions claim that he could not have done.

Walgreens fails to "train adequately" and obliges employees to regularly inspect the gift cards for "proofs of falsification, such as twisted safety tape, sampling brands for the removal of band, the safety tape Non useful and border shore residues from the original security band ", the" subject to justice. And Calixte is not the only buyer to have called Walgreens for this issue.

"Last Christmas, I bought six gift cards of $ 100.00 from Walgreens - four were worthless, only two were good," wrote another consumer on the best appeal website. "I was so embarrassed and humiliated when I received telephone calls from family members by saying" ha ha good joke ". I went back to Walgreen [sic] but they did not bring to my [sic] help. "

The pharmacy company has also faced a counter coupling for allegedly surcharged customers.

Checkout counter in of the Walgreens store. The Walgreen Company is an American pharmaceutical company which operates the second-largest chain in the USA.
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Also in April, theFranklin Journal, a newspaper based in Farmington, in Maine, reported thatSeveral Walgreens locations In various parts of the state, had started to administer recycling costs. Then in July, Newschannel 9, an ABC affiliation in Syracuse, New York, reported thatAt least four Walgreens stores In the center of New York, issuing additional costs. The additional costs are intended to be a bottle deposit based on the laws on bottle deposits of the two states, but many customers have said they were overcharging for this.

Newschannel 9 said that some Walgreens customers in New York were billed by 5 cents in addition to the state deposit of 5 cents. And theFranklin Journal revealed that consumers were billed by 15 cents, which represents three times the deposit amount set by the state of Maine - for "recycling costs" in Walgreens stores.

"The deposit is fixed by the Legislative Assembly so that you cannot simply increase it to 15 cents", "Scott Wilson, the project manager of the sustainability of the Ministry of Environmental Protection of Maine (DEP), explained to theFranklin Journal. "You must be able to recover your 15 cents, so it would not be a deposit."

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Buyers are now threatening to boycott Walgreens again.

Walgreen's Pharmacy prescription medicine drug counter pickup, Saugus Massachusetts USA, January 25, 2019
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A controversial policy of Walgreens recently left sour taste in the mouth of many buyers. The hashtag #boycottwalgreensTreated again On Twitter in July following information that employees refused to sell certain products to buyers. A couple said that a Walgreens cashier in Wisconsin had refused toSell ​​them condoms Because of his "faith", according to a viral Twitter thread. This same week, a 21 -year -old woman published a tiktok detailing a situation in which a Walgreens pharmacist refused toComplete birth control Prescription, despite several refills.

"I will boycott Walgreens, which means that I should avoid that of the city I live, as well as that of the city where I work", "A person tweeted July 18. "I will drive 20 minutes to access a CVS. An employee cannot make a moral judgment concerning my purchases."

Despite calls for a Walgreens boycott, the company confirmed that it had a policy allowing employees to refuse to respect certain orders according to their beliefs. "Cases like this are very rare and our policies are designed to ensure that we meet the needs of our patients and our customers while respecting the religious and moral beliefs of our team members," said a carrier Walgreens' wordBetter life. "In the event that a member of the team has a religious or legal conviction which prevents them from responding to a customer need, we demand them from referring the customer to another employee or manager in service who can finish the transaction."


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