Good Lifestyle

The flight can be, well, a nightmare. Swollenplane tickets, Cramped seats, a lack of entertainment, coarse on -board agents and over -sided flights can ruin a trip. However, some airlines underperform more than others in the categories that matter.

Every year,J.D. Power releases their airline satisfaction study in North America, allowing travelers to assess all the main airlines - for better or worse - in various categories, including cost, customer service, quality of planes, entertainment, etc. In general,Michael Taylor, Leagle Intelligence Lead with J.D. Power, says that satisfaction has decreased overall in the past year. Why?During the pandemic, Many people liked to pilot the friendly sky with more space on planes, shorter security lines and more attention from the on -board agents. "But this commercial model was simply not durable," he said.

This year, when traveling began to return to the pre-Pandemic levels, the flight experience has become a little disappointing. "Now, with volumes that are increasing and some remains of constraints of the pandemic era still in place, the satisfaction of the passengers is in decline, but it is not really bad news. If the airlines can find means of Manage these growing volumes while making small adjustments to help passengers to feel more valued, they should be able to manage this return to "normal".

Better life spoke to Taylor for an overview of airlines who failed to impress travelers last year and were therefore considered the worst of the study by J.D. Power. Continue to read to find out which carriers they are, and then do not missWhat you need to know before going to Europe now.

Air Canada, the largest airline in Canada, only scored 777 out of 1,000 in the satisfaction study of J.D. Power North America Airline. Although this airline is indeed, outside the United States, Taylor notices: "They are like the Americans or the United of Canada".

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United, one of the largest airlines in America, only scored 774. However, Taylor maintains that they improve. "They have traveled a long way in the past five years and are one of the rising airlines," he said. "They are huge and it takes a lot of time and efforts to make changes, but they do it. I expect them to continue to do better."AE0FCC31AE342FD3A1346EBB1F342FCB

Read this then:The CEO of United has just issued this major warning to travelers.

Spirit Airlines could offer a cheap plane ticket, but customers are disappointed by the carrier in general, which only gives him 772 on 1,000 points. "All they do is promise you a cheap plane ticket," said Taylor. He notes that Ultra-Low-Coûtes carriers rarely succeed in J.D. Power surveys, "because people do not feel like you have great value."

American, with only 770 points, is "half a step late in United, but they come together," said Taylor. "They must improve the skills of people and treat passengers as they are valued."

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Frontier, another Ultra-Low-Coint carrier, is the second worst airline, by travelers. Like Spirit Airlines, customers do not think that the airline offers value, which is why they do not do well in J.D. Power's survey and only scored 755.

While Westjet is "better than ten years ago", according to Taylor, they were the lowest airline in the group with a score of only 75. "They simply did not do well in most categories "He said.

For more news and travel advice, consultThe 10 best airports in America, according to data.