It's the most unpopular restaurant chain in America
Although our dissatisfaction index, customers are returning to this iconic brand.
Restaurants have had a difficult year, since they are one of the few places customers can not enjoy a mask. But many guests have always turned toFast food seals And Carryout Options all along 2020 and now in 2021. And through the challenges, we could see that the chains of restaurants could take the heat. In this spirit, we undertook to find the great restaurants have the worst customer service, according to the guests themselves. Yes, it's time to crown the most hated chain of unpopular restaurants in America.
First of all, we used the 2020 American Customer Satisfaction (ACSI) Index as a starting point for our 31st Fast Food and casual dining restaurants. We also took into account in the years of reportingsatisfaction client Of the 31 contenders, 100 being the highest level of satisfaction. In addition to this point, we collected consumer review data and rating sitestrustpilot andpissed consumers To find out where customers were the most and the least satisfied. Both sites use a five-star rating system.
Finally, we gave each of these parameters a weighted value before executing them by our exclusive algorithm to see how they scored on our 100-point unsatisfaction index, which is a test you do not want Mark strongly if you are a restaurant.
In general, consumers interviewed for the ASCI report were much more positive about their experiences. Internet commentators were less satisfied (not a huge surprise there). You also need factors that people tend to remember bad experiences more strongly than good, and are no longer likely to write a negative review that positive.
Nevertheless, the final results of our script can surprise you, as the most hated chain of restaurants is a pillar of American culture that will not go anywhere, no matter how many customers complain. Continue reading to discover the most unpopular restaurant chain in America and see how prioritized your favorite restaurants. And if you want to know more about bad consumption experiences,This store has the worst customer service in America.
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31 Chick-wire
The ASCI Customer Satisfaction Score: 84 out of 100
TrustPilot stars: 2.9 out of 5
Pissé stars consumers: 2.5 out of 5
Index score dissatisfaction:0.00
30 LONGHORN STEKHOUSE
ASCI satisfaction score: 81 out of 100
TrustPilot stars: 4.1 out of 5
Pissé stars consumers: 2.4 out of 5
Index score dissatisfaction:4.32
29 Texas Roadhouse
ASCI satisfaction score: 80 out of 100
TrustPilot stars: 3.2 of 5
Pissé stars consumers: 2.6 out of 5
Index score dissatisfaction:16.93
28 Cracker Barrel
ASCI satisfaction score: 79 out of 100
TrustPilot stars: 2.5 out of 5
Pissé stars consumers: 2.6 out of 5
Index score dissatisfaction:26.54
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27 Olive garden
ASCI satisfaction score: 79 out of 100
TrustPilot stars: 2.3 of 5
Pissé stars consumers: 2.5 out of 5
Index score dissatisfaction:35.79
26 Ruby Tuesday
ASCI satisfaction score: 76 out of 100
TrustPilot stars: 3.7 out of 5
Pissé stars consumers: 2.4 out of 5
Index score dissatisfaction: 37,11
25 Red Robin
ASCI satisfaction score: 76 out of 100
TrustPilot stars: 3.5 out of 5
Pissé stars consumers: 2.4 out of 5
Index score dissatisfaction: 40.11
24 lobster
ASCI satisfaction score: 79 out of 100
TrustPilot stars: 2.8 out of 5
Pissé stars consumers: 2.3 of 5
Index score dissatisfaction: 40.79
23 Starbucks
ASCI satisfaction score: 78 out of 100
TrustPilot stars: 2.7 out of 5
Pissé stars consumers: 2.4 out of 5
Index score dissatisfaction:41.39
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22 Dunkin '
ASCI satisfaction score: 79 out of 100
TrustPilot stars: 3.1 of 5
Pissé stars consumers: 2.2 out of 5
Index score dissatisfaction:42.54
21 Panera bread
ASCI satisfaction score: 79 out of 100
TrustPilot stars: 1.8 out of 5
Pissé stars consumers: 2.5 out of 5
Index score dissatisfaction:43.29
20 TGI Friday
ASCI satisfaction score: 78 out of 100
TrustPilot stars: 3.3 out of 5
Pissé stars consumers: 2.2 out of 5
Index score dissatisfaction:44.89
19 OUTBACK STEKHOUSE
ASCI satisfaction score: 78 out of 100
TrustPilot stars: 2.3 of 5
Pissé stars consumers: 2.4 out of 5
Index score dissatisfaction:47.39
18 Chipotle Mexican Grill
ASCI satisfaction score: 80 out of 100
TrustPilot stars: 2.1 of 5
Urgent consumption stars: 2.2 of 5
Insatisfaction index score:52.18
17 Arby
ASCI satisfaction score: 79 out of 100
TrustPilot Stars: 1.9 out of 5
Urgent consumption stars: 2.3 of 5
Insatisfaction index score:54.29
16 Denny's
ASCI satisfaction score: 76 out of 100
TrustPilot Stars: 3.2 of 5
Urgent consumption stars: 2.2 of 5
Insatisfaction index score:57.11
15 Catarats
ASCI satisfaction score: 76 out of 100
TrustPilot Stars: 3.0 of 5
Urgent consumption stars: 2.2 of 5
Insatisfaction index score:60.11
14 Applebee
ASCI satisfaction score: 77 out of 100
TrustPilot Stars: 2.1 of 5
Star aluminous consumer: 2.3 of 5
Insatisfaction index score:62.00
13 Burger King
ASCI satisfaction score: 76 out of 100
TrustPilot Stars: 3.2 of 5
Urgent consumption stars: 2.1 of 5
Insatisfaction index score:63.36
And for the fast food chain, people can not stand up, checkIt's the most hated fast food chain in America.
12 Domino pizza
SCOR on ASCI SportE: 79 out of 100
TrustPilot Stars: 2.0 of 5
Urgent consumption stars: 2.1 of 5
Insatisfaction index score:65.29
11 Metro
ASCI satisfaction score: 79 out of 100
TrustPilot Stars: 2.0 of 5
Urgent consumption stars: 2.1 of 5
Insatisfaction index score:65.29
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10 Sonic Drive-in
ASCI satisfaction score: 74
TrustPilot Stars: 2.8 out of 5
Urgent consumption stars: 2.3 of 5
Insatisfaction index score:67.57
9 Chile
ASCI satisfaction score: 75 out of 100
TrustPilot Stars: 2.8 out of 5
Urgent consumption stars: 2.2 of 5
Insatisfaction index score:68.46
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8 Kfc
ASCI satisfaction score: 79 out of 100
TrustPilot Stars: 2.0 of 5
Urgent consumption stars: 2.0 of 5
Insatisfaction index score:71.54
7 Papa Johns
ASCI satisfaction score: 78 out of 100
TrustPilot Stars: 2.2 of 5
Urgent consumption stars: 2.0 of 5
Insatisfaction index score:73.89
6 Pizza hut
ASCI satisfaction score: 77 out of 100
TrustPilot Stars: 2.1 of 5
Urgent consumption stars: 2.1 of 5
Insatisfaction index score:74.50
5 Wendy's
ASCI satisfaction score: 76 out of 100
TrustPilot Stars: 2.2 of 5
Urgent consumption stars: 2.1 of 5
Insatisfaction index score:78.36
4 Jack in the box
ASCI satisfaction score: 73 out of 100
TrustPilot Stars: 3.0 of 5
Urgent consumption stars: 2.0 of 5
Insatisfaction index score:88.68
3 Taco Bell
ASCI satisfaction score: 74 out of 100
TrustPilot Stars: 2.1 of 5
Urgent consumption stars: 2.1 of 5
Insatisfaction index score:90.57
2 Pokeyes
ASCI satisfaction score: 74 out of 100
TrustPilot Stars: 1.6 out of 5
Urgent consumption stars: 2.1 of 5
Insatisfaction index score:98.07
1 McDonalds
ASCI satisfaction score: 70 out of 100
TrustPilot Stars: 2.9 out of 5
Urgent consumption stars: 2.1 of 5
Insatisfaction index score:100.00
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