Which restaurants do when guests can not pay
You have forgotten your credit card? Short a few dollars? The restaurants deal with these problems all the time - here's how.
It's the best of us: you go out dinner, eat a large meal, order drinks, but when the invoice comes around, you realize that you can not pay. Maybe you have changed scholarship for the night and I forgot your portfolio. Maybe your credit card will not succeed. Regardless of the case, you are stuck asking you: "What am I doing?"
In the Olden days, you would find your sleeves, head to the kitchen and begin to wash the dishes until you have paid your debt. However, this is no longer the case, asFDA Food Regulations Do not leave unauthorized people in the kitchen. In addition, the restaurant kitchens were industrialized and their dishwashing equipment takes a training to use - all that is too concerned to deal with a meal.
We talked to seven restaurant professionals on their experiences of manipulating these situations and we asked them what customers should offer to do when they can not afford to pay. Before leaving for an evening, make sure you have your portfolio and check theworst things you can order in a restaurant. And if you want healthy recipes, supermarket shopping guides and nutrition tips essential to your fingers subscribe to the newEat this, not that! Magazine now! For a limited time, you can save 50% of the coverage price.here!
They take an act of faith
Sometimes, when customers can not pay their bill because of a credit card problem, restaurants will allow them to leave and trust what they will pay once the card is activated again. "There was an opportunity where a guest arrived and sat down at the bar, had food, drinks and credit card did not go," said Jose Zepeda, Cockscomb's director of operations in San Francisco. "Sometimes we take an act of faith, but he called the next day and let us know that the card has been activated. So we took his credit card information and we slipped it."
Zepeda suggests calling your credit card company before moving, just as much will close a card automatically if they are not aware of where you are. If your card is closed, call your credit card company to see if they can reactivate it at the restaurant - most of them have a 24-hour phone lines and can help you immediately.
They ask for a guarantee
When people forget their form of payment, "it is usually an honest mistake," said Beryl better, Director of Relationships invited to Echo & Rig in Las Vegas. The guest is allowed to leave the restaurant if it happens, but they are invited to leave something back. "We ask the guest to leave an identifier or phone. This ensures that they will be back."
However it is not always the case. "You are burned from time to time," Zepeda said. "We had a case where someone had no money to pay their drink. We asked if they could keep their identity until they came back the next day and abandoned money, but they have never retained the identifier. Overall, it does not happen often, which is nice. "
They call it an I.O.U.
When Terry Gavre opened his restaurant,Coffee 222 In San Diego, it was a cash company, causing problems when it happened to pay. Gavre would write an informal document that recognizes the debt due to customers without money. "Incredibly, every guest would always come back and pay their bill!" said Gavre. Now, 25 years later, Gavre always writes I.o. ''s, even if it accepts both money and the card. She says that 99% of the time, customers do not just return to pay their bill, but for dinner there again!
They have an application of the law involved
If some restaurants are lax on customers who can not pay, others take it more seriously when they are not refunded. While working at Olive Garden and Max & Erma as a server and Busboy, Matt Pinsker said it would happen several times. "Normally, the customer simply makes an honest mistake," said Pinsker. "They may have forgotten a portfolio or credit card is refused, or something else. The last thing a restaurant or anyone in the customer service sector wants to be embarrassing a customer."
According to Pinsker, the protocol is to get customer information and make a copy of their identifier. However, if they have forgotten their portfolio, the police can first identify the person before they are allowed to leave. And if they do not return to pay their bill within a reasonable time, the restaurant could deposit criminal charges. People who stay to get their information taken are more likely to come back and pay, said Pinsker. "Most people trying to avoid a restaurant bill are simply out at the end of the meal."
They use their comps
When customers clearly browse a difficult period, the restaurant will participate. This was the case of the former director of Jay Skowron restaurants. "[A single mother] has only ordered a dish of accompaniment for herself and let his two children divide one of the greatest adult entries we had on the menu," says Skowron. "My waiter came to me in the end and said that his debit card had been refused and another card supplied did not work either. I was allowed to a free meal a day for myself, so I told him that I covered the cost of the meals for her and her children using my composition. I also gave the children two desserts before they left all. She was incredibly grateful, and in this Case, I found no reason to doubt the sincerity of its history. It was a touching moment and I was grateful to be able to help a little nothing. "
Another South Carolina restaurant is based in a tourist destination, where many people stop on their cruises.5church charleston See many customers who have forgotten a right payment form on the boat. "If a boss has forgotten a card or did not bring enough money, we do not pronounce in the situation," said Chief Executive Officer Tom Marino. "Things are happening. We understand the meal and I wish them a good day!"
They follow you
In his time as a restaurant owner in New York, Rick Camac saw only a few guests try to get away without paying. At his restaurant, the grass crab, a customer did that.
"When the server and the hardcher have discovered about it, they literally pursued it on the street and came back with money in hand," Rit Camac. "Servers and nozzers, they take things really personally, I think they take it louder than the property."
They threaten housework tasks
Another time, Camac used the old tour and offered someone to pay for their meals by washing dishes. "Although I was serious about it, I was hoping that it was not going to get me because the last thing I want is to put this guy in my kitchen. In a way, he understood a way to [pay]. He found. He found money in his pocket to pay his tab. "
Camac advises being sincere with restaurant staff if you are in a similar situation. "I would say it's 50/50, people trying to get out of it with something against the number of people who are actually authentic. For those who are [authentic], I think the best thing to do is to be honest from the situation, anything, and try to solve it. "
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