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Regarding rental cars, there are a few shared wisdom pieces that most of us are content: do not take additional insurance (your credit card probably covers it); Fill the fuel tank before turning it back (or you will pay more); And always Take pictures of the car before standing out so that you cannot be billed for pre -existing bumps or scratches. But this last point becomes problematic for Hertz customers, because the company has just introduced a new scanner of artificial intelligence damage (AI) which, according to customers, tore them.

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Hertz will install the AI ​​damage scan at 100 airport locations by the end of the year.

According to a report in Car and driver , Hertz plans to add new AI scanners to 100 of its 1,600 American airport locations by the end of 2025, including its other Dollar, Thrifty and Firefly brands. The scanners are already in place at Hartsfield-Jackson Atlanta International Airport.

The technology has been made available thanks to a partnership with the Israeli company Uveye, which Earlier this year Announced $ 380.5 million in total funding for its AI vehicle inspection technology which can identify mechanical and cosmetic problems.

"Uveye's advanced systems, described as an" MRI for vehicles ", provide precise and data -based information by scanning all the components of visible vehicles in a few seconds," reads a press release. "The continuation of sub-cushion scanners, tire analyzers and 360-degree outdoor detection systems has been installed in hundreds of dealers, fleet sites and auction fields worldwide."

Regarding rental cars, technology is used to assess damage to vehicles before and after the rental period, Car and driver Notes, adding that Hertz said that this would improve the "frequency, precision and efficiency" of inspections.

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Drivers already have problems with new technology.

Earlier this week, a driver named Patrick, who rented a car via Hertz at Hartsfield-Jackson Atlanta International Airport, contacted The reader To share its story.

Returning his rental car, Patrick said that the AI ​​scanner had picked up a thumbs up on the driver's rear wheel, for which he was immediately affected with costs of $ 440 - $ 250 for repair, $ 125 for treatment and administrative costs of $ 65.

Since the accusation goes through an application, Patrick wanted to speak to a human representative of the nature of all these additional accusations, but his only option was to report the complaint and wait for a agent to contact him, potentially within 10 days. But that presented an enigma because "Hertz offered a discount of $ 52 if he accepted the conditions and paid within two days, or a discount of $ 32.50 if he paid in a week," noted The reader .

To be fair, the application shows photos before and after so that drivers are aware of the nature of the load. And when The reader contacted Hertz about Patrick's case, they published the following declaration:

“The vast majority of rentals are without incident. When damage occurs, our goal is to improve the rental experience by providing greater transparency, precision and speed to the process. Digital vehicle inspections help provide that with clear and detailed documentation that is delivered more quickly, as well as a resolution process more reinforced by technology. ”

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Other drivers claim that they have been wrongly charged with damages.

The other drivers have Reddit taken Share stories to be mistakenly charged via the Hertz IA scanners.

"I have been using Hertz for years. Today, I transformed my rental into ATL and I have traveled their new Uveye system. He automatically sent me an invoice for this" Ding ". $ 195," wrote the creator of the Reddit. “I will no longer use Hertz. Completed to customer service and they said they maintain AI. There are too many other rental car options to stick to one that draws BS like this. ”

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Community on Reddit

"Most of the companies would not charge you such a small ding, I would dispute or read at least the contract," replied a reditor. Another agreed: "Was he not a tooth / ding of more than a quarter was billed? It does not seem bigger than a quarter."

"What is funny about all of this is that they charge damage, but they will probably not repair small things like this winger. It's just more profit until something more exhale happens to the car," theorized a person.

Another stimulation: "Believe me, everything that is hertz is defective! I guarantee that they have not taken out pictures of the car without a conclusive damage that you did it. Pushing the videos."

"Uveye is a really crazy system. Insane that my mechanic uses it and he sees tiny little strokes that I have never seen on my car until he signals them," said someone else. "Having Uveye to use against me or for anyone is a losing match."

"I will not rent from a service provider that will do it…. They have better redefined damage," concluded a frustrated redditor.

However, reports claim that Opinion and the company are also likely to implement similar technology.