Good Lifestyle

In a world where most financial interactions occur virtually, when you were the last time you In fact, the feet made in your local bank? Even automatic ticket distributors, both autonomous and in a network, allow account holders to make cash withdrawals, checks and deposit money without having to talk to a cashier. The automated banking kiosk aims to rationalize the global customer experience, that is to say when its technology is not painful.

According to a former hunting worker, ATM technical misadventures are not uncommon and there is no immediate resolution. The bank's employee lent his professional opinion after Tiktker Charity Harris revealed that the automatic counter of his bank has eaten its cash deposit of $ 1,000 , and the interior bank clerks could not help.

In relation: Chase slated "unreasonable" costs on customers who "hurt anything".

On April 1, Harris said that she had visited a Bank of America Drive-Up automatic counter to deposit $ 1,000 in cash for rent. She followed the usual prompts, inserted the money and looked at the machine counting her money. But after Harris struck confirm, the kiosk expelled her and made himself dark.

"The screen is becoming black," she told subscribers in a Tiktok video. "I say to myself," April Fools, it's funny - fixes it. " No.

The Harris video cut off on a photo of the frozen automatic counter with a mouse cursor, as if someone else controlled the screen with a trackpad. She quickly strengthened on the mobile banking application and checked her account to see if the deposit had passed. The $ 1,000 was not on his account, then Harris called the Bank of America's assistance line.

According to Harris, the service representative could not help him and had to transfer his call because the automatic counter "lost the connection and [reset]". The automatic counter was finally recharged on the home page, which prompted Harris to start again.

"Now, I'm in suspense, and I get panicked because there are so many upset people behind me. So I'm just moving from the line," she recalls.

Still waiting 20 minutes later, Harris entered the bank to see if she could speak with someone face to face. She saw a "lady running around everything dressed", who proposed to help. "I hang up and at this point, everything strikes me, and I just start to sob," said Harris.

Harris said she had been kindly escorted to a cabin and offered fabrics. After talking with the bank employee, Harris was redirected to another representative who could help increase his case.

"So now I'm on the phone with another lady," said Harris in the clip. "And it is like" yeah, we have to go through our cameras and, like our automatic counter before we can really get this $ 1,000. "So I say to myself:" Ok, how long do you think it will be? "Get this, she says:" Hmmm, maybe 10 days? ""

As it was a Friday, Harris waited until Monday to withdraw and the recording.

"I have heard nothing," updated Harris subscribers on April 4. "Called them today, recording, and they say to themselves:" Oh, do you call your case of fraud? Yes, it's still being revised. ""

In relation: Bank of America warns against a massive data violation affecting 57,000 customers .

While Harris warns subscribers not to do business with Bank of America, several Tiktok users declared in the comments that they had experienced similar problems with other large banks, including Chase, PNC, Wells Fargo and Capital One .

"It happened to me more than once in Capital One. I no longer use their automatic ticket distributors," said one person, while another added: "It happens to Wells Fargo."

"Well, I video every time I put money now," reads a nervous comment.

Meanwhile, a former Chase employee warned those who in the comments of "never deposit money in an automatic counter".

"I used to work in prosecution and it would happen to customers at random! To date, I still never drop in cash @ an automatic counter," they advised. "It does not seem to be worth the headache. @ Chase you don't even need a deposit slip."

Others suggest that Harris "will file a complaint with the FCC" to intensify his case. Another recommended: "To be honest, you really want to make them work with you to file a complaint more quickly with a better commercial office."