Good Lifestyle

Online purchases have its advantages, but store feedback is not one of them. Fortunately, marquee brands like Sephora have adopted generous policies with return windows and extensive reimbursement options. That said, make -up enthusiasts must still play according to the rules. A former director of Sephora now warns customers of a little -known rule that could forbid you to make feedback.

In relation: 8 warnings to buyers of former Sephora employees .

Anna is a tiktker who became viral in March after She shared with the followers that it "is stressed" whenever it sees products to Sephora because of their strict return prohibition policy. Sephora Manager who has become a creator in Beaux Jennie Pham Sewn his own Tiktok video to help shed light on the situation, and how customers can bypass the rule if necessary.

"Yes, you can be forbidden to make returns to Sephora," pham confirmed in the clip , which has accumulated 3 million views and nearly 220,000 likes.

Although it is possible for Sephora customers to revoke the return privileges, Pham said that it only happens to the people who return a certain amount of items. She stressed that the retailer is not so much concerned with the way a lot The products you return, but rather their collective value.

"It is not as simple as the Ratio of Returns Purchasing-which does not really matter. What matters is the amount in dollars of what you return," she said .

According to Pham, this dollar amount is $ 2,500 per year.

"If you return more than $ 2,500 in product in the past calendar year, you will be banned," she said.

Customers who try to return more than $ 2,500 in products will be refused and redirected to a services representative, said PHAM.

"A small ticket will print when you try and he will say that [your return] has been refused, and you can call customer service to ask yourself why. When you call this number, they will be like" girl, "re doing. '"

In relation: The former worker of Sephora reveals what your foundation on you says .

In the Pham postal comments section, beauty enthusiasts have weighed, arguing that the limit of $ 2,500 is not a fair threshold given the high price value of Sephora products. "2500 is not much since each item costs at least $ 100," wrote a person.

Another said: "10 billion income. I will come back what I want ..."

"I legitimately frightened to enter and return to Sephora, as I commit a crime," said a different customer.

Meanwhile, a tiktker raised the question of whether the returns for the broken items go to the sum of $ 2,500. "I returned a serum because the pump did not work. It is not my fault," they noted.

On the other hand, several fans of Sephora said that an annual limit of $ 2,500 was more than sufficient.

"$ 2,500 in return is crazy," reads the upper comment. "I mean I was worried about my $ 10 yields but $ 2500 in a year?!? This is a lot of yields."

At the end of the day, Pham told subscribers that it was a question of being aware of how much you come back and why. If you are approaching the $ 2,500 limit, she suggested opening another Sephora account with an email and a different phone number.