Good Lifestyle

Thousands of flights are canceled in the United States at the moment thanks to a winter storm This covered parts of the country with an impressive amount of snow. But although cancellations related to weather conditions are unique to any airline, you may find it difficult to find the next steps according to this with whom you have booked. United Airlines is currently faced with rewarded rewards by passengers who claim that the carrier has made it more difficult than ever to obtain aid for canceled flights.

In relation: The united passengers threaten the boycott of the new rules of boarding .

At the end of 2020, United launched a virtual customer service option on demand called " Agent . "This function allows customers to scan the QR codes at airports to connect to an agent digitally instead of waiting to speak to someone in person. AE0FCC31AE342FD3A1346EBB1F342FCB

"We know how important it is for our customers to have more options for a contactless travel experience and this tool allows you to quickly receive a personalized support quickly directly from a live agent at the airport while in now social distancing ". Linda Jojo Said UNITED executive vice-president for technology and digital director in a statement at the time.

She added: "The agent on demand allows customers to bypass the wait online at the door and to connect in a transparent manner with the customer service agents of their mobile device, ensuring that they continue to receive the highest service levels while prioritizing their health and safety. "

But what once seemed to be a useful tool, especially at the height of the covid - has now become a discord for many travelers. February 12, seen from the wing reported that passengers are invited to use only QR codes for customer service instead of being able to speak to UNITED customer service meters. And some people are less delighted.

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A united passenger who was supposed to fly outside of Denver shared his recent frustration in a February 10 Blog blog On the FileTalk Traveler Forum. According to their report, United would not let them talk to customer service agents in person after the cancellation of their flight.

"There are three customer service agents behind computers in the customer service area, but you are not allowed to speak to them. The entrance to the track is blocked with a panel that says" need help? Scan the QR code! "" The traveler wrote. "I exceeded the sign in an effort to speak to customer service representatives and they started to shout me on it."

They said they were then arrested by an employee who told them that the passengers had to use the digital options, although they were led by virtual customer service to "see an agent".

"I asked her if I could speak to the customer service office and she said no, you need to use the new feature," they said in the post. "Totally crazy for me that United has canceled my flight and will not allow me to talk to people in customer service behind the computer."

In relation: Delta and United cut the flights to 10 large cities, from next month .

Another traveler commented on the post, saying that they had seen a similar situation taking place at Chicago O'Hare International Airport. According to their comment, United Employees were walking and would select people to determine "who could queue to see a live customer service agent compared to who should simply go to the kiosk".

Some passengers claim that they are even prevented from talking to premium agents in the united clubs, they pay a supplement to access as members.

"We pay a heavy nickel for membership of the club, and a large part of the value proposal is the customer service available for the members," replied a person in the wire. "It was invaluable to me over the years, and I would be upset if it was just not there when I needed it."

Better life contacted United about these customer complaints, and we will update this story with the airline's response.