Southwest passengers ask that the airline has ended early boarding "scam"
People complain about passenger colleagues who would have abused wheelchair help.
It is not an exaggeration to say that getting on an airplane can be one of the most stressful parts of the plane travel experience. Some airlines have even Drunk with their boarding process To save time and reduce frustration. But now, the Southwest passengers require that the airline has ended an early "scam" that travelers draw. Read the rest to see why some leaflets are so angry and what the carrier does about the problem.
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Angry passengers from the Southwest complain about a first "scam" boarding school.
Southwest stands out among airlines for its unique boarding process This deletes the assignments of seats, rather inviting travelers to embark when their assigned group is called so that they can then choose the available spaces. Travelers can also buy a place in the coveted group "A" to ensure that they get their first choice of seats on board.
Although the process may seem chaotic, many appreciate the system - and there are even data that suggests It's probably faster that boarding more traditional online by row. But in recent times, some southwest passengers have become frustrated by what they consider to be a "scam" with early embarkation used by travelers who seek to obtain the best seats.
In an article on X (formerly known as Twitter) on December 2, a traveler publicly called the airline while attaching a photo of a Long line of passengers with wheelchairs from the southwest aligned for the pre-planche on a flight since Orlando in Puerto Rico , in view of the wing.
"You have to control this," the user wrote. "[People] using wheelchairs to jump in front of the line and use it as a luggage truck."
Other travelers have highlighted similar incidents where passengers seem to abuse politics.
Unfortunately, this is not the only note noted involving travelers who call other people who seem to abuse the pre-planche system. In an X post on February 19, another user joined images of Long long lines Sent by a friend saying that "55 'disabled" during the pre-planche, including 25 wheelchairs ". They added that during the return flight of the person, 15 passengers asked the wheelchairs to get on board - while only one used it to exceed.
Another traveler from the Southwest published an image queue passengers at X on June 24. "Pré-Planche @Southwestair scam, 20 passengers on board using a wheelchair and probably only 3 need one to exceed," they wrote.
The messages have struck a nerve, the message of June 24 generating hundreds of passenger responses with similar stories . "I stopped stealing @Southwestair after a man running from his car to the terminal in front of me, used this to get an excellent seat on a crowded flight," said a person.
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Other travelers repelled the hypothesis that passengers did not need wheelchairs and overtime.
But while some passengers have continued to smoke on the potential "scams", others assured them that someone requiring special assistance may not be something that you can easily see from afar. AE0FCC31AE342FD3A1346EBB1F342FCB
"Because of all respect, how do you know it's a scam?" A X User answered At the message of June 23. "I cannot judge by his look. Many are hidden with extreme pain like me."
Another X user asked a little more understanding to People need help . "Remember that some of us have legitimate reasons to get on board early," they posted. "My companion is legally blind and I underwent 3 -foot surgeries. We are both walking, but we need additional time. Not all handicaps are visible."
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The airline replied that it was following the law with its policy.
Even if the passengers expressed their frustration, Southwest responded to some messages to Explain their position And excuse yourself for frustration.
"We work hard to maintain the integrity of the boarding process while offering appropriate housing to all those who fly," the airline replied to the June 23 post. "Since many handicaps are not visible, we are unable to question the validity of pre-finish requests."
In a subsequent response At another user's response, the carrier also stressed that his pre-finish policy Act of access to air carriers (ACAA). Legislation "prohibits discrimination in plane trips", in particular to intervene for airlines to refuse to transport people on the basis of disability and to prohibit the requirement of notice. Transporters must also "provide assistance to boarding, deplored and creation of links" to passengers who request it.
Better life Contacted Southwest Airlines for official comments and will update this article with its answer.
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