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Of all the changes that the experience of retail has undergone in recent years, the spread of self-proper kiosks is distinguished as one of the most notable. But while the technology has been brought to make the store output more efficient, customers have largely postponed on the machines As confusing to use, impersonal and potentially even risky for anyone who forgets to scan an article. Now, while some companies are starting to show signs of cooling on newly implemented cash flows, industry experts predict that the "disappearance of self-prices" could be on the horizon. Read the rest to see what could then happen in this chapter of the history of retail.

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Self-truth kiosks were introduced into service on a wave of hope. Customers are looking forward to reducing the tail by queuing, while retailers could refocus the workforce towards other efforts in a win-win for both parties. But in the years that have become commonplace, the relationship Between buyers and machines has become tense, to say the least.

Dreaded errors of "bad weight". leave a tip . The retailers also faced More than double The industry average, reports CNN.

Some companies are already acting. The supermarket stands based in the United Kingdom made the headlines when he announced that he would remove his auto-grenouet machines due to customer complaints, reports CNN. And in the United States, Wegmans interrupted an application that allowed customers to scan and pay the items with their phone when he noticed a flight peak.

With anxiety on both sides of the equation, experts, including the food industry analyst Phil Lepert Think that this means that a significant change probably happens.

"I think we are going to see the disappearance of the self-checks very soon," he told Milwaukee Local, Wisconsin, Affilié CBS WDJT in a recent interview.

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But although a confusing interface can sometimes lead to longer payment times for certain buyers, it has also proven to have much more serious consequences for others. Lempert points out that the lack of human interaction during payment has led to incidents requiring more security and staff who are looking at the process. In the worst scenarios, some innocent customers have even been accused of display flight.

"They were brought back to the security room and threatened that they were going to be arrested for not having swept a tube of toothpaste," he told WDJT.

Other Prosecution and proposed legislation Also aimed at self-acting, which exerts more pressure on retailers. Illinois legislator proposed A high tax On each machine used by stores to eliminate a job without reducing prices. And a legislator of Rhode Island proposed legislation that would oblige stores to give customers the use of self-dérification 10% discussion To do the work themselves.

Associated with customer complaints concerning the ineffectiveness of the process, Lepert says that it is not surprising that the retailers reconsider their positions on technology. "It is a horrible experience; you are forced to make mistakes, it is necessarily lowered," he told WDJT.

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Although the payment of a kiosk can go towards the edge of the path, technology will probably play a role in the shopping experience. Lepert suggests that others Advances as "smart carts" Can start to emerge as the industry standard.

Stores like Wegmans have already announced plans to deploy carts fueled by AI developed by an Israeli company, Shopic, which can sweep the items placed with 99.4% precision ,, Forbes reports. Retailers like Kroger, Sobey's and Wakefer also experiment with the delivery company of the Instacart Caper AI Tech grocery store in some of their stores. And Amazon recently refined his Dashboard carts After having tested them initially in 2020 with plans to deploy them in Whole Foods stores, reports the supermarket. AE0FCC31AE342FD3A1346EBB1F342FCB

"Essentially, what we are trying to do here at Shopic is to fill the gap between electronic commerce and shopping experiences in person", CEO of Shopic and Co -founder Raz Golan Said previously Better life . "Given to what extent people got used to the Hallows of electronic commerce, there are certain aspects of this experience which are only possible in a digital environment."

The new technology could go shopping faster by helping customers immediately locate the items - not to mention saving time spending time to scan and pay, Julie Ramhold , A Consumer analyst With Dealnews.com previously said Better life . Intelligent trolleys could also help you stay in the budget while counting what you have spent as you go.

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But as with any technology, the caddings of the future might not be completely infallible when they deploy. Easy payment could make you spending too much while you continue to fill your cart, said Ramhold previously Better life . And some buyers may simply do not want to take the time to go and put something back, even if they have sent them to their budget.

Perhaps even more important, technology does not completely eliminate the problem of theft or "narrowing". Similar to the problem that Wegmans was previously confronted with its application, some customers may choose not to scan certain items. However, carts could find themselves in a better position than the kiosks currently.

"The right thing about intelligent shopping carts is that they use technology to see when something has been added or deleted from a cart, which is an excellent solution in theory," said Ramhold previously Better life . "But if the technology works badly or is not as precise for any reason, it can facilitate the task of consumers, which can harm the results of a store."

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