American Airlines on board agents warned not to offer the coach the "Premium" experience
The carrier does not want the crew to offer advantages to those who do not pay more for them.
Theft is generally an expensive business, which is why many of us opt for the cheaper coach seats on a flight to reduce the cost. Of course, they could call it "economy" now - but a name change does not prevent us from being envious of the additional room, best food and other advantages granted to those who first class . There is always a hope that a little chance or kindness towards the cabin crew will allow us to harvest some of these first class advantages - but American Airlines now advises on -board agents against him. Read the rest to find out why the carrier wants to assure you that the trainers of the coaches do not obtain the "Premium" experience.
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American Airlines offers two economy lessons.
American Airlines technically has two choices with regard to economic seats: the basic economy or the premium economy. In terms of price, the Basic economy rate is the cheapest option of the carrier. THE Premium economy rate , on the other hand, is described as "a high travel experience" for economic passengers on the flights of American Airlines.
"A premium economic ticket includes special equipment with seats behind the flagship product, business or first," said the airline on its website.
In other words, you don't have to buy a first class ticket just to get additional advantages on an American Airlines flight. Compared to the basic economy, the Premium Economy option offers several additional advantages, including wider seats, free entertainment, restaurants inspired by the chef, travel pleasure kits and sleep sets.
And now, American Airlines is repressed on the on -board agents propagating wealth.
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The airline warns the on -board agents against basic advantages to basic economics passengers.
If you sit in the basic economic section, you may have experienced a certain generosity of American Airlines on board agents with regard to certain premium advantages only. But the carrier now lowers his foot.
In a November 7 Publish , Watchdog of aviation @xjonnyc published a service note that American Airlines would have sent to his on-board agents, warning them not to go beyond for the passengers of his cheapest seats section.
"Please refrain from offering high-end cabin / service items (that is to say pillows, covers, pleasure kits and certain foods) to customers who are not seated in a Premium cabin ", indicates the memo.
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This is intended to ensure consistency.
According to the memo, these restrictions concern a "commitment to ensure a coherent customer experience".
Better life Contacted American Airlines about the opinion, and we will update this story with its answer. AE0FCC31AE342FD3A1346EBB1F342FCB
Some travelers have already expressed their frustration against the new warning. "Translation: 'Please do not save flying better than the absolute minimum because we want to continue to lose customers in favor of other airlines," replied an X user.
Another wrote: "Have they also put a memo saying that premium cabin passengers should obtain a coherent service throughout the flight instead of sitting in the kitchen playing Candy candies?"
American Airlines previously told on -board agents to make sure that passengers do not move seats.
During less complete flights, passengers sometimes get up and change his seat once the doors close. But in November 2022, American Airlines sought to repress Also on this practice, View from Wing has reported.
At the time, Jonnyc shared Another memo From the airline to its on -board agents, telling them that they should control passengers trying to switch regular coach seats with additional legs in the main cabin supplement.
"It is not uncommon for the main customers of Cabin (MC) to ask to change their seat after having set up on the plane - to sit next to a family member or leave a seat Central, for example. However, customers may not be familiar with our seat change policy; in particular with regard to the seats of the main cabin (MCE), "said the memo. "Although you can allow a customer to go to a main cabin seat available once boarding is finished, it is not allowed to switch to a MCE seat unless it is reserved in this class. So , if a customer asks to go to a seat in a classification of different seats (that is to say MC ot MCE, MCE in First, etc.) politely refuses their request unless there is a service customer or present regulatory conflict. "
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