United finally changes its boarding process from October 26

The passengers will have a different experience and, hopefully, the more fluid later this month.


With regard to plane trips, the flying part can end up being less frustrating and long than anything that led to it - parking to go through security . Even when you got to the door, there is one more hoop to jump: boarding. Several airlines have recently made adjustments to their policies, and now, United is the last to get on the train. Read the rest to find out how United changes its boarding process from October 26.

In relation: Travelers boycott the Southwest for a new change of boarding .

A boarding group is separated in two.

boarding united airlines flight
Ronnie Chua / Shutterstock

From October 26, United Airlines reintroduces a boarding process called "Wilma", which means Window, Middle and Asle Souaces.

According to an internal note provided to Better life , no change is made to pre-embarzzlement or groups one to three. However, the group Quatre - which currently includes passengers in medium and alleged seats - will soon be divided into two boarding groups. The group four will now be reserved for passengers on the middle seats, while the group five will include those of the aisles seats only.

Pre-Embarning still includes disabled customers, unaccompanied minors, active soldiers, members of the world services (the most elite of United), those who fly with children under two years of age and members of the first 1K (another elite level).

Group 1 will continue to be reserved for first -rate and commercial class passengers and higher level members of the United (First Platinum, first Gold and Star Alliance Gold) loyalty program. The group two will always include other levels of loyalty, those with leading access or a priority pension, and those who have certain co-marked credit cards. And the group three also remains the same, including passengers in window seats, online output seats and unrealone passengers (generally traveling staff ).

In relation: The Southwest's boarding process is the fastest: will other airlines copy it?

An additional group will be added for certain flights.

united gate desk
Anton_ivanov / Shutterstock

You do not have to worry if you are reserved for a central headquarters (group four) and your partner is reserved in an aisle seat (group five). According to the memo, if you are reserved on the same saving reservation, you will both receive "the highest boarding group".

However, if you have a basic economic ticket without a full -top fight, you will always go up in group six - a entirely new boarding group. Since the basic economy is only available on certain United Flights, the Six group will not be an option each time you travel.

The group Six also includes those without a group of boarding on their boarding pass, indicates the memo.

In relation: United cutting flights to 8 large cities, from October 29

The new process should speed things up.

passengers seated on plane
Awasada Kalayanamit / Shutterstock

Although these changes may seem confusing at first, United says that customers will soon see the advantages in the form of shorter boarding time.

According to the memo, boarding hours have been up two minutes since 2019, but when the Wilma process has been tested in four American airports and one of United Hubs, it turned out to be "faster". According to United Calculations, Wilma can help the airline and passengers save up to two minutes per flight. AE0FCC31AE342FD3A1346EBB1F342FCB

The airline has not provided specific details on how the process is more effective, but said it gave more Net promoter scores (which measures customer satisfaction).

This is not the first time that United has been on board this way.

side of united airlines plane
Eqroy / Shutterstock

According to USA today , Wilma's boarding method is not entirely new: a previous version was in place Until 2017 When the airline has introduced basic economic seats.

In a press release at the point of sale, a spokesperson of United said that the computer system used by the airline at that time had only granted five boarding groups. With new technologies, they may include additional groups, which has aroused change.

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