Southwest Airlines criticized a controversial "Pre-Embarning
A passenger allegedly alleged that people are asking for a wheelchair help just in boarding earlier.
By far one of the most stressful parts of the flight - as you cross the TSA line , of course - is the boarding process. Each airline has its own procedure, but there is always a feeling of underlying stress with regard to observation first, and if you will be able to adapt your hand luggage in an air compartment. Southwest Airlines has one of the most famous (or sadly) boarding policies , which does not include the pre-attributed seats. And now, a passenger draws attention to the policy of wheelchairs to the Southwest, which he called a "pre-embarking scam". Read the rest to learn more about the last reaction of airlines.
Read this then: Southwest finally changes the way it takes flights .
A southwest passenger claims that people play in the system.
On June 24, a southwest passenger went to Twitter to allege that his passenger colleagues abuse politics in the airline with the airline to board the others. AE0FCC31AE342FD3A1346EBB1F342FCB
"Pre-Embarning scam @southwestair 20 boarding passengers Using a wheelchair and probably only 3 need it to exceed, "Paul, who uses the @Nretready handle, wrote.
According to Southwest's policy, passengers who need a wheelchair assistance must identify When you arrive at the airport, in connection points and when they arrive at your destination. Those who travel with their own wheelchair have the possibility of adding it when booking their flights.
Southwest responded by defending its process of pre-atmosphere.
Southwest responded on Twitter the same day, writing, " We are sorry For any disappointment, Paul. We work hard to maintain the integrity of the boarding process while providing accommodation appropriate to all those who fly. Since many handicaps are not visible, we are unable to question the validity of pre-finals. ""
The airline continued: "We appreciate your comments and hope to create more pleasant memories next time."
Better life contacted the Southwest to comment on the situation, but has not yet heard.
In relation: For more information, register for our daily newsletter .
He continued to tweet the next day.
The saga took place the next day when Paul published additional photos. Although Group C is generally the third and last group to climb on the southwest flights, it alleged that a family had found a way to get around this designation.
"@Southwestair the scam in wheelchair Continue this morning . How does a pre-finish "C" boarding family? Ask grandmother to sit in a wheelchair. Now the whole family (5) can accompany him, "he wrote on June 25.
In another tweet, Paul then claimed the "grandmother" in question get up To walk to the plane.
He also alleged that 14 people were in a wheelchair during boarding, but only six were there when they left. "" 56% crooks ," he wrote.
Southwest again replied to reiterate that their policy adheres to the Act of access to air carriers (ACAA), which "prohibits discrimination based on disability in plane trips".
"Hey, Paul! Our The policy of pre-embarksment is in compliance With the requirements of the ACAA and allows us to offer suitable accommodation to all those who fly with us, "tweeted the airline on June 25." However, we regret if you have been disappointed with your experience, and we appreciate that you share your point of view. ""
The controversy sparked a wider discussion online.
The tweets caused a lot of speeches on Twitter, with a coating with Paul, saying that they were witnesses "Squaring" And that they Don't even steal With the Southwest accordingly. Others have suggested that travelers should be held from " Provide disability , "Similar to the laws surrounding Parking for disabled people .
However, some respondents supported the South West and urged others not to judge their passenger colleagues only by what they see.
"My husband uses a wheelchair - He may look good To all those waiting to get on the plane but he cannot bear very long, "wrote a Twitter user in response to Paul's tweet." He could get up and walk to the bathroom and go out, no one is there to help with the wheelchair - does not presume! ""
For his part, Paul suggested that Southwest demands that anyone on board with a wheelchair waits for all the passengers to move before going down themselves. "Who would be stop scam ", He wrote, recommending more the airline examination data to determine the number of wheelchairs they will need in a given destination.
However, he also noted: "In no case do I want to hinder anyone legitimately needs help . Any solution that does not charge them is worth trying. ""