USPS monitoring is most often bad - this is proof
A new audit report indicates that the agency does not provide reliable information to customers.
With the risk of pirates And missed deliveries , many of us cannot rest after ordering something online until it is safe in all our hands. It is common to follow a package from the moment it is shipped until the minute when the driver is supposed to appear at your door. But sometimes you may have the impression that what you see on the screen is not the same as what's going on in real time - and you would be right. A new audit report indicates that monitoring the packages of the American postal service (USPS) is actually wrong most often. Read the rest to see the proof of this problem.
Read this then: USPS makes more modifications to your mail, from June 13 .
The USPS allows customers to follow their online packages.
Was a package from postal service? If so, you can Follow it online via the agency's website. Everything you need is the tracking number found on your postal receipt or confirmation by e-mail, according to the USPS. When you use this service, customers can see a number of different statutes As they follow their incoming packages. This may include common updates such as "in transit", "the delivery state not updated" and "delivered"; Or dreaded alerts such as "notice left" and "no access", which means that your operator could not successfully deliver your article.
But now, some officials warn that customers may not be able to count on USPS tracking information.
A new report indicates that there are problems with this service.
If you have had problems with the follow -up information you have been provided, you are probably not alone. On May 11, the office of the Inspector General of the Postal Service (OIG) - which is responsible for guaranteeing "efficiency, responsibility and integrity" within the USPS - was published new audit report About the agency's package monitoring service. For this survey, the OIG examined the follow -up messages displayed on the postal service website for 500 selected packages of 25 states during the various stages of the shipping process. AE0FCC31AE342FD3A1346EBB1F342FCB
The results were not favorable. Of the 500 packages, the messages for 318 of them "did not precisely reflect the location, the time and / or the date of the packages" observed by the OIG. This means that USPS monitoring information was wrong for 64% of shipments, according to the report. "Messages for 163 packages indicated" for delivery "when they were still in the post office and 46 packages lacked a status message for the installation we observed," wrote the mess. "Messages For 497 of the 500 packages also displayed at least one name or a non -descriptive installation location. "
Better life contacted the USPS about this new audit report and will update this story with its answer.
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Several factors can train you that you do not get reliable information.
Following its audit, the OIG determined that the USPS does not always provide customers with "reliable information on the state and the location" of their packages. This can be attributed to a combination of several factors, according to the branch of the agency's inspector. One of the contribution problems is missed package analyzes, which can occur when a barcode is illegible or that the required analyzes are not completed.
Another problem is that the postal service monitoring service presents itself on the "planned movement of packaging" via its shipping process rather than on the real location of someone's mail. "In other words, a message generated by the system is used to identify the next step in a sequence of events," said the OIG. "For example, the messaging of a package can be displayed" out for delivery "or" in transit ", but the package could always be in an installation."
The OIG advises the USPS to improve its follow -up service.
Inaccurate information on the fate of their expeditions can cause several frustrations for customers, such as lost or late packages. For this reason, the OIG says that the USPS could do with the improvement of the messaging it uses on its tracking service. "The clear definition of the condition of the packages on USPS.com will improve understanding, transparency and will improve the customer experience," said the report.
But the OIG also noted that it recognizes that the USPS can deal with challenges with the precision of scanning and can have a preference to account for the planned movement or using non -descriptive messages. As compromise, the inspector's branch recommends that management within the postal service is developing more state descriptions, in particular those which can "explain missing digitization events and improve explanations for messages such as for "Out for delivery", "in transit", or not descriptive names on its follow -up websites, "said the OIG.
