USPS under fire for "constant delays" and "endless excuses"
The agency is launching a new audit on current postal problems.
Customers have found a lot to criticize the American postal service (USPS) recently. Their complaints have covered everything Overload problems For stolen checks . But in the past year, no problem has been more widespread and persistent than postal delays. Everywhere in the United States, people have reported weeks without their mail, and the situation has not been resolved. Now the USPS is launching an audit to try to reach the root of the problem. Read the rest to find out why the agency is under fire for "constant delays" and "endless excuses".
Read this then: USPS makes these new changes to your mail .
Missouri legislators question USP on delays since last fall.
The inhabitants of Kansas City, Missouri, have been dealing with postal problems for some time now. Emanuel Cleaver And Sam Graves - two American representatives for the State - sent a letter to the postmaster Louis Dejoy In October 2022, wondering why residents of the region were subject to current problems with a delivery of incoherent and unreliable mail.
"Missourians from all walks of life depend on the American postal service mail Six days a week, "seriously said in a statement.
The legislators cited on 2022 Postal services reform law , which was promulgated in April, in their letter to Dejoy. As part of this decision, the postal service is necessary to make deliveries at least six days a week. Exceptions limited to this requirement include weeks when federal holidays fall and when emergency situations occur.
"It doesn't matter whether you live in downtown Kansas City, in the suburbs or in the rural North of Missouri, people depend on the mail to obtain prescriptions, invoices and other important documents in a timely manner. The failure of The Living Agency with its basic promise, especially when they have just published a net profit of $ 60 billion, is unacceptable, "added Graves. "I have long supported our postal employees and the dedication they have to deliver the mail per hour, but it is clear that there is a leadership problem somewhere in the chain of command and the Missourians deserve Answers. "
They followed complaints this month.
The USPS did not adequately respond to these concerns in the past five months, according to the legislators. Cleaver and tombs sent another letter in Dejoy on March 21 following their complaints.
"We write to express our concerns more that the USPS continues to insufficiently carry out their obligation mandated by the six-day mail delivery congress," they wrote. "Our voters received their mail much less than six days a week, if necessary. We continue to receive these reports regularly, and as far as we know, no measure has been taken to ensure that the USPS performs their mandate to reliably deliver the mail six days a week. " AE0FCC31AE342FD3A1346EBB1F342FCB
In their last letter, Cleaver and Graves asked Dejoy a listening session at Kansas City to hear complaints directly from those of the community about these postal problems.
"A stable, coherent and responsive postal service is not a republican or democratic question - it is An essential function From the government on which working families count and have expected in the past two centuries, "Cleaver said in a statement." Unfortunately, under the leadership of the de Joy post, we saw this beloved institution quickly transforming into a sad demonstration of the sad demonstration of constant delays, infrequent deliveries and endless excuses. ""
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An audit was launched to investigate the current delivery delays in Kansas City.
The office of the Inspector General of the Postal Service (OIG) now intervene To help this current situation reported Fox4.
The OIG is Responsible for guaranteeing "Efficiency, responsibility and integrity" throughout the USPS - what it does by performing audits, assessments, research and surveys if necessary. According to FOX4, the OIG has just confirmed that it would now carry out an audit of delayed mail and delivery operations in the Kansas City region.
"I am happy that the postal service has finally decided to wake up and investigate what causes these delivery problems, but that must lead to action," said serious in a statement. "The inhabitants of Kansas City and Northland have been treated with these delays for months. This cannot simply be an investigation with a report - there must be a plan to solve these problems. The service must understand exactly what they The Missourians have passed and any investigation must take into account the votes of the Missourians who have been affected by these delays. "
Better life contacted the USPS on the new audit and current concerns concerning delays, and we will update this story with their response.
The USPS previously blamed staff shortages for delays.
In December 2022, the agency responded to the initial complaint of the members of the Congress by blaming the difficulties of the staff in the region.
"Unfortunately, the Kansas City region, like many other regions of the country, has struggled to hire the appropriate number of staff", " James Reedy , a representative of government relations for the USPS, wrote in a letter of response to cleaver and serious. "In Missouri, the unemployment rate is 2.4% and 2.6% in the Kansas City region, where employee availability problems have led to an incoherent service."
According to Reedy, the lack of employees available was "the main factor" affecting delivery times in several parts of the United States, including in Kansas City.
"To meet these challenges, local management and the district works aggressively to hire 80 additional career carriers and 43 replacement carriers. Hiring efforts are underway with weekly fairs, both in person and practically, supported by Media campaigns, "he added. "We encourage your voters who may be interested in working for postal service to apply online."
