USPS criticized customers on the suspension of service: "We are in Bambouzé"
Their postal agency is faced with a reaction on a closure of the post office.
Most of us are counting strongly on our mail, which makes the American postal service (USPS) A truly essential agency. But USPs sometimes fail to adequately meet customer needs, especially in a number of notable incidents in recent years. From the increase in mail flight reports to delivery delays, the USPS has left a number of customers frustrated by the missing mail. Now, the agency is faced with a new backlash after launching a service suspension in a field. Read the rest to know why customers claim to be "in bamboo" by the postal service.
Read this then: USPS makes these new changes to your mail .
The USPS recently suspended services in a city of Pennsylvania.
Postal customers in Ono, Pennsylvania, received a letter last fall informing them that the USPS would be suspend all services At the post office of their city, Lebtown reported. The suspension of the installation - which started on October 27 - was necessary "due to the termination of the leases by the owner", " Paige Zimmerman , Director of operations of the post office, wrote in the opinion.
Jocelyn Shay , the owner of the building where the ONO post office was, told the media that she had decided it was time to end the five -year rental agreement with postal service, a once he expired on October 31. Shay declared the long-term trade relations with the USPS was the heritage of her father, but she wanted to open a real estate office there, which contributed to her decision to end the lease.
"My family has renovated this building and provided a post office to the city for over 40 years," she told Lebtown. "We have rented it in the postal service, through thick and thin, but there are many federal regulations that accompany them more to continue the rental agreement."
The agency has not found another location for installation.
In the October 2022 opinion, Zimmerman said that the USPS would plan to find another location for postal installation.
"I realize that with change, there is always a concern," she wrote. "No final decision to definitively stop the post office was made. A community meeting with an outfit later near the ONO post office to explain our plans and request your comments concerning possible alternative means to provide postal and other services. "
Now, five months later, customers still have no answers. ONO residents told Lebtown that they had not been informed of a community meeting, and they had not received communication from the postal service about an official decision concerning the future of postal in their city. Shay said she even tried to work with the agency's real estate division to help them find a new location in vain.
When Better life contacted the USPS to comment on the situation of the ONO Post Office, Mark Lawrence , A specialist in strategic communications from the agency's Atlantic region, said that "all the alternatives for a replacement installation are being evaluated". He added that "the official community contact process will start in the next 30 days", but has not developed more.
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Customers say they are "by hand" by postal service.
Ono residents seem to be an impasse now. They are not offered a delivery service from the USPS, despite the agency that broadcasts mail to neighboring houses which have postal addresses for Annville and Jonestown.
"Ono is only 20 mail houses and trucks come from each side of the city," Shay told Lebtown. "For any reason, the American postal service does not fill this gap, and I really don't know why. Annville or Jonestown could take this path, which makes the most for me."
Ed Anspach , which has a automotive company in Ono, said that Jonestown's mail delivery is about a tenth of its property line. "They make deliveries of mail to other people in a block of my location, but they did not propose to deliver the mail," he said.
Instead, Anspach, Shay and other Ono residents must go to the Jonestown post office to obtain their mail, as noted in the initial postal service. "During the suspension, customers, we can pick up the mail from the post office at the Jonestown post office, located 3.5 miles away," wrote Zimmerman.
But adding to their frustrations, Shay and Anspach told Lebtown that they were forced to pay for a P.O. Jonestown installation box.
"We are at bamboo to pay our mail, paying to be embarrassed," said Shay. "I thought it was a choice to get a post box, but we never had a choice." AE0FCC31AE342FD3A1346EBB1F342FCB
Shay told Lebtown that she initially refused to pay a P.O. Renewal of the boxes in February, but abandoned when a lock was put on her box, preventing him from receiving her mail.
The USPS has faced similar complaints in the past.
Some people pay for P.O. boxes because they need something more than their home delivery. But customers to whom the postal service does not deliver - like Shay and Anspach - are supposed to be eligible for this service without additional costs. P.O. Boxes are offered "at no cost to customers who are not eligible for the delivery of operators," said the USPS in its National mail manual (DMM).
Lawrence said Better life that the agency "investigates the status of P.O. Boxes in Ono". But they are hardly the only ones to face this problem.
Residents of other cities in Pennsylvania such as Brownstown, Adamstown and Maytown also recently said they were be wrong For P.O. Boxes, local WAL-AFFILIAL AT THE NBC reported on March 1.
"We must have the post office box. If I have to have a box, we should not have to pay for this because you are forced to have it," residing Adamstown. Jeremy Motter said to the media, adding that it had become more frustrated after receiving an opinion that the USPS made hiking prices for P.O. Box this year.
"I'm, well, let's get rid of it," added Motter. "I don't want to have to pay more, especially when people receive their mail for free."
In a previous declaration For Better life , A USPS spokesperson said: "For customers whose physical addresses are not eligible for a form of USPS carrier delivery service, the EP group service is provided for free. This service is consistent with USPS responsibility to provide universal mail delivery. Consider that they can be eligible for a free box of the E PO group should respond to their concerns to their local postmaster for examination. If differences are discovered, we take all measures to resolve the error as soon as possible. "
