American is now the first American airline to guarantee that your family can sit together
The carrier has already published the major change to its customer service policy.
Even if a lot of things can complicate On your way to take your flight, the boarding process is undoubtedly one of the most stressful of the plane travel experience. And while solo travelers can fear being shipped to the rear of the plane or find themselves in a central seat dreaded on a long flight, the groups traveling together are faced with an additional level of uncertainty if they fail to obtain assignments of seats near the other. The problem led to last -minute shocks where parents can count on the kindness of other travelers to change spots so that they can be next to their young children. But now American has announced that this would be the first airline to guarantee that your family can sit together. Read more to see how the new policy could affect your next trip.
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American will now guarantee that your family can sit together for free on flights.
Traveling with young people in a trailer may be a little less stressful. On February 28, American Airlines announced that he had Updating its policies To ensure that children traveling on a flight will be seated next to an adult who accompanies him. The new rules apply to all children under the age of 15 and eliminate additional costs during booking.
A spokesperson for the airline said Better life That even if the carrier has followed this procedure since 2019, he recently updated his customer service plan on his website to reflect the changes. The newly published policy of the carrier stipulates that its "objective is to have families sitting together".
"American Airlines allows families to sit together at no additional cost," the airline said in a statement sent by email to Better life . “We are proud to offer advanced and friendly policies that provide positive travel experience for families traveling together. Our current policies allow families to sit together without having to pay more, and we are delighted to update our customer service plan to give additional clarity to families traveling with us. ""
The new rule still has some restrictions.
According to the company's website, the new rule applies to all children aged 14 and under, even if they are reserved for basic economic rates which are generally more restricted. However, the carrier stresses that there are still a few restrictions, including that all travelers must be reserved on the same reservation. In addition, adjacent seats must also be available in the same service class when booking children's tickets.
The rules may also not apply if the passengers make changes to their seat placement once they have been affected by the airline. And the size of the flight of your flight can also affect availability, including if its seats configuration cannot adapt to the number of children in your group or if the company goes to a smaller plane after the reservation.
"If these conditions are not met, we will always try to assemble children adjacent to an adult who accompanies him," said the airline website.
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The airline says that she worked with officials leading to her political announcement.
While the company has helped families sit together for years, the recent update of its publicly displayed customer service policy changes the weight of the carrier's promise. Now that the plan has been submitted to federal regulators, the airline is responsible for penalties if it cannot keep its promises to travelers. AE0FCC31AE342FD3A1346EBB1F342FCB
The American worked with the Ministry of Transport (DOT) while he plans to unveil a new dashboard for family seats next Tuesday, said a spokesperson for the carrier Better life . The new hub Provide travelers with information Airlines will ensure that families will be seated next to each other, with the requirement that each carrier includes the rules of its public customer service plan. The spokesman also said that Dot demanded that the airlines consider all travelers aged 13 and under, the American would apply his policy to those under the age of 15.
"A parent should be able to sit next to his child without paying additional costs, ask other passengers to exchange seats or to face a last minute race at the door", secretary dowry Pete Buttigieg Tweeted on February 28. "This is why [the point] moves to require airlines to guarantee family seats at no cost ... I appreciate that the American airlines become the first American airline to undertake to put this guarantee in its service plan customer."
Other airlines are starting to implement similar rules.
For the moment, families who reserve American flights will receive assignments of adjacent seats thanks to an internal matrix that processes requests every 15 minutes, a spokesperson for the airline tells Better life . Travelers are invited to refrain from choosing seats through the process so that they can be seated next to their children.
But the American is not the only airline to try to facilitate travel for families together. On February 20, United Airlines announced that it would publish a new feature of a seats card this month to help families sit next to each fees . The new program allows travelers to easily search for the adjacent seats available and to switch to a different flight to the same destination at no additional cost if none is available, reports CNN.
On February 21, Frontier Airlines announced that it would also change its seats mission system so that children under the age of 14 travel Next to an adult who accompanies him free, USA today reported. As a rule, the carrier adds costs to select a seat.
Last year, Delta Air Lines confirmed that he blocked Specific seats selections so that family travelers can more easily sit together. But in response to the changes announced in the industry last week, he also declared that he "does not charge the family headquarters and the ticket of tickets purchased, work with customers On a case -by -case basis to ensure that their family seats are met, "by Skift.
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