USPS criticized overcharged customers in post offices
People in some areas say they are wrongly forced to pay postal costs.
The tension between the American postal service (USPS) and its customers is nothing new. While we are counting on the USPS for the Daily Mail service, problems have been going up for some time now. The agency has been accused of retain mail and facilitate thies for thieves steal , among other alleged offenses. And now the postal service has been found in hot water for a different reason. Read the rest to know why some customers say that the USPS surfed them.
Read this then: USPS makes new changes to your mail, from today .
The postal service has regularly increased prices.
Everyone feels the weight of postal costs climbing today.
In July 2022, the postal service increased its First -class mail price about 6.5%. And a little over a month ago, the first -class mail was still affected another Price price - this time of 4.2%. The same day, the agency too Customer costs increase For P.O. Rental of ships and shipping services.
"While operating expenses continue to increase, these price adjustments offer the postal service essential income to carry out the financial stability requested by its 10 -year delivery plan in America," the agency said in a press release of press on its new prices For 2023.
Now the USPS is accused of overcharging.
P.O. BOX customers say they are overcharged.
The postal service faces the counterpouss on pricing problems in Pennsylvania. Some state customers say they are wrongly incorporated By the agency of P.O. of the boxes, WAL Locales affiliated with the NBC in the region of the Susquehanna valley, reported on March 1.
Phil Boyer The media said he had recently discovered that his neighbors in Browstown, Pennsylvania, paid boxes for P.O. that should be available free of charge, because mail delivery is not offered in their street.
"There are people who have been paying for 10, 15, 20, 25, 30 [years]. A gentleman pays for a box that should have been free for 50 years," said Boyer.
According to Wgal, the problem is not isolated in this only area of Pennsylvania: the media also found the same thing in two other cities of the County of Lancaster, Adamstown and Maytown.
"We must have the post office box. If I have to have a box, we should not have to pay for this because you are forced to have it," residing Adamstown. Jeremy Motter said.
According to Motter, the frustrations only increased when Adamstown customers discovered an opinion at their post office concerning the recent increase in prices of P.O. boxes.
"I am, well, holder. It's ridiculous," he said. "I don't want to be a premium stop. I don't want to have to pay more, especially when people receive their mail for free."
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The USPS claims that customers who do not receive delivery can get a free P.O.. Box.
For many postal customers, P.O. Boxes serve as " Premium service offered For costs to anyone who needs more than free home delivery or general delivery, "depending on the USPS. The cost may vary depending on where you live, the size of your P.O. box and of your rental period. AE0FCC31AE342FD3A1346EBB1F342FCB
But some customers - like residents of the County of Lancaster - have no other option, because the postal service does not deliver to their personal address. And in this case, they should be eligible for a free P.O.. Box, according to the agency's website.
P.O. Boxes are offered "at no cost to customers who are not eligible for the delivery of operators," said the USPS in its National mail manual (DMM). A postal service spokesman told Wgal that he was examining cases in Brownstown and proposed to reimburse part of the costs to certain customers.
But Boyer said that when he contacted the agency with several calls and emails, they admitted that none of the residents should pay fees. "The post office admits or admitted that everyone should get a free post office box," he told the media.
Better life Contacted the USPS on the concerns of Pennsylvania customers and to further clarify its policy on the P.O. Boxes, but has not yet heard.
This is not the first time that customers have been billed when they should not have been.
It turns out that customers pay for P.O. boxes that should be free are not an isolated problem.
In Colorado, resident of Buena Vista Mary Ann Uzelac had discussed For years, residents were unjustly billed for P.O. Box, the Colorado Sun reported in September 2022. According to the media, the city of around 3,000 people did not receive USPS delivery, but had not obtained P.O. Boxes free of charge.
"When I moved here for the first time 18 years ago, I paid $ 24 for the box. Then it went up to $ 26, then $ 28 and $ 32. This increased regularly and regularly increased and increased regularly and increased regularly and increased regularly and increased regularly and increased regularly and increase You do not feel the impact of this - until it starts to overtake. I thought "Well, it will never end and it will get worse", said Uzelac in Colorado Sun.
James Boxrud , a spokesperson for the USPS, said at the point of sale that residents of Buena Vista could obtain P.O. Boxes free of charge in 2023, from January 2 - which was confirmed by a Press release of the agency.
