Costco criticized the "misleading" guarantee policy
A new trial against Costco questions its guarantee of "free replacement".
Costco is the place where consumers go when they seek to fill up with good deals. Sometimes, however, buyers say that the wholesale detailing overpromises and sub-dedicates. Recently, Costco has been criticized for his tuna, with a trial affirming that the company falsely announces its products like " Dolphin Safe . "Now, a new trial has been filed, alleging that a Costco warranty policy is" misleading ". Read the rest to know why the retailer is under fire.
Read this then: Never buy these 8 things at Costco, warn the experts .
Costco sells automobile batteries with guarantees.
If you are a Costco member, you can buy automobile batteries in your local store. The wholesale retailer sells Interetatic brand batteries For a number of different vehicles, including standard cars, boats, VRs, golf carts and lawn mowers.
With the purchase of one of these batteries, Costco affirms that members also receive a "large warranty" for the product. "A 36 -month limited replacement guarantee supports all Costco car batteries", according to the company's website.
"If there is a lack of material or manufacturing (not just the battery which is released), this limited warranty provides that on the return from the battery to any fat costco warehouse, excluding Porto Rico, the battery will be replaced or the purchase price reimbursed, exclusion of costs and taxes, "the retailer assesses his guarantee policy. "To obtain a new battery or a refund under this limited warranty, the original battery must be returned to Costco large within the warranty period."
The retailer is now pursued on this policy.
Some consumers think that the Costco battery guarantee is not all that is cracked. Florida client John Skrandel is in the lead consumption trial Against the wholesale retailer on his policy, the Sentinel in the sun recently reported.
In 2017, Skrandel bought an interstate battery with a 36 -month replacement guarantee for $ 72.99 in a Costco in Palm Beach Gardens, according to the newspaper. In his costume, Skrandel says that when he returned to the store 19 days before the expiration of his warranty Replace your defective battery , he had to pay a new one - and pay more than he had originally did.
Skrandel said he had received a refund from the original price, then said that the new battery would cost him $ 78.99, which represents an additional $ 6.
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The prosecution claims that Costco's guarantee is "misleading".
Skrandel seeks to continue Costco on behalf of all the consumers who bought an interstate battery of the retailer with the conviction that they would obtain a free replacement if theirs had died within 36 months.
"The Costco program is deceptive for reasonable consumers, such as [Skrandel], who expect that when they return from their defective interstate batteries under the free costco replacement guarantee, they will receive a replacement battery without additional costs , or, at the very least, the purchase price of their interstate battery is reimbursed and is then billed for a replacement battery at the same price, "said the costume.
If it is certified, the case would cover all American buyers and Florida with interstate batteries between September 1, 2014 and December 31, 2019, according to the Sentinel in the sun . The newspaper reported that Costco had stopped labeling the batteries with free replacement guarantees at the end of 2019 and replaced them with batteries that now say "limited warranty replacement".
The retailer admitted an error by overloading Skrandel.
In the judicial file of February 9 for class certification, Skrandel lawyers declared that Costco had a policy in its reimbursement manual which requires that any additional cost for a free replacement battery be rejected at the cash register. But the Florida consumer allegedly alleged that it had not happened when he tried to take advantage of the guarantee. AE0FCC31AE342FD3A1346EBB1F342FCB
In a response from July 2021 to the initial complaint of Skrandel, Costco admitted "that his files show that the applicant bought an interstate battery with a 36 -month warranty period and an error led to the applicant to pay $ 2 for his Replacement battery" Sentinel in the sun reported.
But the retailer denied the other allegations of the pursuit of Skrandel and declared that consumers can return defective interstate batteries "in accordance with his mandate and return procedures", then receive a replacement in return "without additional costs", according to the newspaper.
Better life contacted Costco about Skrandel's claims and the trial, but has not yet heard.
