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From checks to prescription drugs, we entrust the American postal service (USPS) with deliver essential items . Our mail is very important for us - and with reason - but the USPS is not always as reliable as we would like. In 2021, the postal service recognized its financial gaps and other setbacks when it introduced a new 10 -year plan called delivery for America, which is designed to put the agency on the right track. Meanwhile, customers still complain about the current problems, and some now go so far as to accuse the USP of "retaining the mail hostage". Read the rest to find out more about the latest customer complaints.

Read this then: USPS makes even more modifications to your mail .

The postal service has just published New delivery performance metrics January 26. According to the report, the results show "improvements in delivery performance", in particular for mail and first -class periodicals.

From January 1 to January 20, the agency said that 91.7% of the first -class mail and 85.3% of the periodicals were "delivered in time against the USP service standard in the last quarter. And 93.9% of the Marketing mail was delivered in time, which was coherent in the last quarter.

"The average delay for the postal service to deliver a part or a package across the country was 2.5 days," said the USPS. "One of the objectives of the delivery of America, the plan at 10 years of the postal service to achieve financial sustainability and the excellence of the service, is to respect or exceed 95% service performance for all products mail and shipping once all the elements of the plan are implemented. "

Customer reports everywhere in the United States tells another story.

In early January, the inhabitants of Kansas City, Kansas, revealed that they had started to spend days without Receive their mail , Fox4 reported. "In the past two or three weeks, it has worsened," resident Rosemary Miller said to the media.

And Twin Lakes customers Colorado said their The service is completely stopped In mid-January, according to ABC-Affiliate Denver7. "Mail delivery was very erratic for nonexistent", " John Alexander , which has a cabin rental company in the twin lakes near Buena Vista, said at the station. "We did not receive a letter from January 8 to January 18."

In the county of Summit, Colorado, the story is practically the same: Andrea Godfrey , a 71 -year -old Silverthorne resident spoke with the Summit every day About his recent experience With USPS delays , calling it a “service breakdown” of the agency. "Being able to receive our mail, to be able to get it in time-it does not improve," she said. If anything, it's worse. ""

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Mail delays can be slightly frustrating for some. But they can be really dangerous for others - like those who depend on receiving prescriptions by post.

"There are people who need their drugs," said Twin Lakes residing Kelly Sweeney said to Denver7. "We had no notice of what was going on. I am so disappointed that there is no emergency plan to approach something like that."

Customers say they find it difficult to find other ways to make their mail in such critical situations. In the twin lakes, Alexander said that the postal service did not allow people to recover their delayed mail at the post office. "They can't put it back through the counter? So, you don't even have the opportunity to drive 25 miles to the post office to recover your mail," he told Denver7.

Meanwhile, residents of the Comté de Summit love Monika Mayer Let's say they are fighting against access to the PO box and unreliable office hours, with little or no communication from the USPS.

"The hours are only during the day. So for workers, it is impossible to go to the post office in time," said Mayer Summit every day , adding that it spent 10 days without access to its daily drugs on blood pressure. "I have survived, but it definitely puts people in danger. It affects a lot of people, and it's not just a drawback. It was very stressful for me."

"They somehow hold our mail hostage," she added.

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The postal service has recognized its recent shortcomings in the United States "We know that we have not met the expectations of the services," the USPS said in Denver7 in a statement.

James Boxrud , a spokesperson for the postal agency, expressed a feeling similar to Summit every day . "We know that we have not met the expectations of community services," he told the newspaper. "And we work hard to restore respect for the public."

For its part, the USPS blamed staff shortages. "In Buena Vista, we were short as much as half of our transport staff and our current employees do everything they can to serve their customers," the agency told Denver7. To meet this challenge, the postal service has welcomed employment fairs across the country this month, from California to New York.

"We have I hired aggressively Since last year, even before the high season of last year. Staff are a very large part of what we do. You need a physical carrier in your neighborhood to deliver the mail, "USPS spokesperson Kim Frum told King 5 affiliated in NBC in Seattle, adding that the agency will continue to "praise aggressively" until it is fully equipped with personnel. "" We understand frustrations and we appreciate the patience and understanding of all our communities. ""

But for many customers, there is only one way they will be satisfied with their service, no matter how it happens: "I will be happy when I receive my mail every day," Miller told Fox4 .