A united passenger learned that the airline was lying to him by following her own bag
The scanning saga of a lost bag took place on Twitter earlier this week.
Travel misfortunes tormented passengers during the holiday season when a wild winter storm led to mass cancellations at the national level. Southwest Airlines , in particular, ended up on the hot seat, because the drastic cuts have left many blocked customers and without their luggage. However, United Airlines is now confronted with its own controversy after being extended to a customer who used an aerial apple to follow his lost bag. Read the rest to find out how the passenger found his bag and why she accuses United of having cheated on her.
Read this then: 5 surprising TSA items can point you out on airport safety .
The traveler's bag did not reach the plane with her.
Passenger United Airlines Valerie Syzbala became viral on Twitter during the documentation of his experience in the withdrawal of his lost luggage. According to Mashable, Syzbala traveled from Chicago to Reagan National Airport in Washington, D.C., but when she landed, a notification of the Application of the airline informed her that her bag had not made the trip alongside her.
Fortunately, Syzbala had the foresight of putting an aerial apple in its recorded bag - an NIFTY tracking device This can help you locate the missing items. But it did not initially realize how priceless this decision would be.
She has published screenshots of her conversation with United Customer Service.
Syzbala took them to their offer to deliver her bag, and she was informed that she would arrive on December 29. However, the bag did not appear today.
"I just would like everyone to know that @Unite has lost track of my bag and is lie about it , "Syzbala wrote on Twitter on January 1." My Airtag Apple shows that he has been sitting in a residential apartments complex for more than a day. ""
Syzbala took it upon her to visit the apartments complex, where she found united Airlines empty bags (but not her own) "back by garbage dumpsters". She then contacted United Customer Support, where a representative told her " calm "They said that his bag was in a delivery service center, and when Syzbala pushed them to explain why his aerat showed the opposite, they apologized and said they did not know.
On Twitter, Syzbala explained that his bag was going and came from the apartments complex, according to his Airtag and the apple finds my application.
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After more tests and tribulations, Syzbala recovered his bag.
The saga continued to take place on Twitter, with several stimulating passengers to say that they would also have lost luggage when they fly United. The carrier told Syzbala to use the Where's My My Suitcase platform to follow his luggage, but she found that he had never been updated, Mashable reported. AE0FCC31AE342FD3A1346EBB1F342FCB
It is only when she returned to the apartment complex for the fourth time - after watching her bag equipped with Airtag moving from front of McDonald's - that she received an SMS from someone A working with "DCA Couriers United".
"I deliver the absent luggage of your flight with AA / UA", the text readings , according to a screenshot published on Twitter. The employee apologized and declared that the Syzbala bag was wrongly written under a different name and delivered to another passenger. He explained that he then had to get his bag in the wrong place, but Syzbala stressed that this story still did not correspond to what his Airtag said.
The employee was able to meet her in the apartment complex, and Syzbala said that she was "too happy" to bring her bag back, so she did not ask the liberator (which she noted was surprised by the News teams on the site) questions.
"I don't know this guy was telling the truth, I suspect he was not," said Syzbala. "Nothing of this type or @United explains why my bag spent 3 days in a complex garage of apartments, with occasional shopping excursions. I still would like some answers."
United said that the service of their third party supplier was not up to par.
In a declaration provided to Better life , United confirmed that they had contacted Syzbala directly. "We were in contact with this client to discuss this situation and confirm that she received his luggage," wrote a spokesperson. "The service that our luggage delivery provider has provided does not meet our standards and we investigate what has led to a failure of this service."
After his story has won so much traction, Syzbala offered his own advice to other travelers. First of all, she recommended to invest in an Airtag, which was invaluable to give her back her bag. Taking photos of your goods can also be useful if you end up having to be reimbursed, she said. Finally, she highlighted her error by choosing to have her luggage delivered.
"If your bag arrives on a flight later than you and that it offers you to take import for collection or deliver it, never choose delivery," she wrote. "The delivery service for the third part is the place where it was summary in my humble opinion."
Syzbala also told Mashable that she hoped that her story could highlight the need to update politicians. "Obviously, that will not change everything that United does, but certainly attracts all this attention - the negative press - is in a way the only thing that could encourage them to assess some of these practices," she said.