Comcast subscribers say that the chains suddenly disappear

Customers report that they are unable to access certain channels, even if they pay them.


It doesn't matter which oneTV provider You subscribe, you expect a reliable service, but that does not always mean that you get it. While we live in a world where almost any television program or film should be at hand, the reality is that content offers on cable packages and streaming services are constantly changing. Now, some Comcast subscribers signal an even more alarming development: some of their favorite channels have suddenly disappeared. Read the rest to discover what is missing and how Comcast solves the problem.

Read this then:If you have this popular television provider, prepare to lose access to Fox channels on Friday.

Several suppliers have had channel problems recently.

Man watching TV on couch
Whisper

Comcast is not the only television supplier behind subscribers lately.

Directv customers have just learned that they will lose access to certain football games next season, while the National Football League (NFL) plans to move its streaming package, NFL Sunday Ticket, to another supplier. The package has been exclusively available on Directv for 28 years, allowing customers to detectLive out -of -market games Football Sunday.

Apple TV was the precursor to conclude the agreement, butThe New York Times reported thatYouTube TV, which belongs to Google, could end up securing the contract.

Directv was also under the spotlight this week, while Fox began to warn the subscribers they were likely to lose their "Favorite fox programming, "PerThe Hollywood Reporter. The problem is linked to a contractual dispute between the television provider and the network, and if the negotiations are progressing, Directv customers couldDiscover a power failure And lose Fox channels like FS1, FS2, Big Ten Network, Fox Deportes, Fox Soccer Plus card service and all local affiliates by Fox, Deadline reported.

Comcast customers, however, are now those who broadcast their grievances, because some channels have already disappeared.

The channels suddenly lack for some users.

man upset watching tv
Prostock-Studio / Shutterstock

In addition to its traditional Digital Xfinity Cable TV, Comcast also offers the Xfinity Stream application. According to the Comcast website, the application allows you toStream Network TV, Live and new sports, and on demand programs and movies on a mobile device. It can also be downloaded from streaming players like Roku and Amazon Fire TV or on an intelligent TV, which makes it easy to have access to your Netflix subscription and to your live TV in one place.

But some customers of the Xfinity Stream application now note that some channels have increased and disappeared. Help calls have flooded Twitter and aid forums on the Comcast website, and the problems have been taking place for more than a week. The day of Thanksgiving, customers were particularly upset when the service was interrupted.

"Excellent day for there to beNo football On television, "a tweet of November 24 lit." " The family had to look at golden girls after we ate. ""

Another tweet also called Xfinity for the lack of vacation service: "@xfinity @comcast @Roku why my Xfinity Stream application on Roku has aSuper limited number Canals right now? I had to watch the Vikings-Patriots game, but the channel on which she is not showing to select. ""

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Customers receive error messages.

man receiving error message on phone
Pheelings / Shutterstock media

On an Xfinity Stream forum, a subscriber said theyreceive a message It reads "it seems that your plan does not include channels" when they try to broadcast programs on Apple TV and Roku devices, even if they have an ultimate television package from Xfinity.AE0FCC31AE342FD3A1346EBB1F342FCB

Other customers have said that their decoder worked well and that the problems were directly linked to the Xfinity Stream application, which just showed a fraction of the channels to which customers subscribe, or channels limited to educational or meteorological programming.

"My application only shows 2 channels instead of the hundreds to which I subscribe," reads a tweet. "My13th regular year Works well, just not the Xfinity Stream application on the TV or the Appletv 2020. "

XFINITY support responded directly to customers.

someone logging onto twitter app
Whisper

Customers said they triedDeletion of the application, reinstall and connect and go out, but troubleshooting efforts have failed. Other users have declared that they have contacted customer service and even after that, they still have difficulties.

"@Comcast has major problems with its Xfinity Stream application"Frustrated Twitter user wrote on November 28. "It has been reported and now I experience it, that I miss chains. I spent 2 hours with Comcast on the phone. Nothing works !!!"

Xfinity employees responded to the forum and publications on social networks, offering an orientation for more assistance. "I am really sorry for the frustration caused by the known problem of the Stream application," said a representative in a response from the forum on November 26, asking the customer to send Xfinity to support a direct message.

The same advice was distributed on Twitter. "God is absolutely Not the experience We intend to provide, and I can only imagine how frustrating it should be for you ", a tweet from a bed support supplier." I would like to examine your situation closer and see if there is something I can do. Please send me a DM, so that I can help you. ""

Better life contacted Comcast to comment, but has not yet heard.


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