Good Lifestyle

Restaurant chain Offer a familiar culinary experience, whatever the place you go, from menu items to the decor. And if you prefer to eat at home, there are always take -out dishes, with foodDelivery applications like Doordash And Uber eats, which makes you very easy to place an order in your favorite location. But now, Applebee, Chipotle, Red Lobster and other popular channels have been criticized for an aspect of their order process, which alleges that customers violate the law of the state. Read more to find out why companies are currently being prosecuted.

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The food industry receives its fair share of criticism, in particular larger national channels. Cracker barrelthreatened the threats of a boycott Earlier in August after a Facebook message announced thatvegan sausage would be added to the breakfast menu. The comments flooded the message, with a customer writing that they had "lost respect for a big company from Tennessee", and another writing that addition was "more to stop eating at Cracker Barrel. Isn't that Cracker Barrel had to be everything. "

Applebee also dealt with a recent threat of boycott, thanks to acontroversial e-mail which was disclosed on March 9. In the message,Wayne Pankratz, an Executive Director of Operations for American Franchise Capital (an Applebee restaurant franchisee in the Midwest) seemed to be happy to stop benefits and inflation.

From now on, Applebee and five other channel restaurants have angry customers to the point where they have filed a collective appeal.

Many of us prefer to order food via an application, where we can link a payment method and follow our order while it was going to us. But others prefer to order the old way - by directly calling restaurants. And this method landed some of these establishments in hot water.

A newCollective remedy Was tabled by a group of Illinois customers, who allege that Applebee, Chipotle, Red Lobster, Blaze Pizza, Noodles & Co., and automated voice control systems (AVO) used by Portillo who "collect, store and Use vocal fingerprints of customers and biometric information "without their consent. According to the American Department of Internal Security, biometrics is "Unique physical characteristics, "including your voice, which" can be used for automated recognition. "Lesprints de voix sont unmodalité biométrique, offrant un modèle numérique de vos caractéristiques vocales individuelles.

According to the trial, restaurants have violated the Illinois Biometric Information Privacy Act (BIPA), which requires prior written consent to collect and store these biometric identifiers.

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All the named restaurants have deployed these AI systems between 2017 and 2021, using the technology developed by SYNQ3 and LLC interactions, which are also appointed in the trial. AVO systems use an artificial intelligence vocal assistant (AI) to collect orders by telephone and meet other customer needs.

Since votes' fingerprints and biometric data are unique to individuals, the trial alleys that it could be worrying that vocal sockets "fall into bad hands, by data violation or otherwise".

"Unscrupulous entities could reverse the expectations of these individuals in matters of privacy, roughly violate their respective senses of dignity and otherwise flout the concepts of common decency," said the trial, adding that the machines can also determine other information personnelles grâce à une empreinte vocale.

AccordingLe journal de Wall Street, l'externalisation aux systèmes AVO aide les restaurantsaméliorer la productivité, as employees are free to perform other tasks rather than taking orders by telephone, especially in the middle of the shortage of current labor. Several customers can order at the same time thanks to the AI, and the bots "stick to the sales script", reported the point of sale. And although they are implemented for those who prefer to order on the phone, automated systems are also intended to push more customers to order online.AE0FCC31AE342FD3A1346EBB1F342FCB

The trial indicates that by collecting and storing information, the systems are then able to recognize different forms of discourse and help the machines to learn how individuals control food. The system can also remember and recognize the customers of the return, which, according to the defendants, helps restaurants to earn money.

Customers say that they have never been informed that their information would be collected and stored, and the trial requires a Jury trial , Injunctive relief, and "an allocation of statutory damages for themselves and all class members", according to the best use of a course.

Better life contacted the six restaurants appointed in the trial, as well as Synq3 and LLC interactions, but has not yet heard.