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If the Pandemic Covid-19 has taught us something about travel, it is that even the smallest advantages can make the biggest difference in the global experience. And more than two years after the virus forced the airlines to reduce the offers in flight, the industry is now trying to win back customers, whether it beexpand their schedules Whererefreshing their fleet of planes. But despite their best efforts, that's not allParty precisely according to the plan- especially when heDelivered to unforeseen delays. Now Delta is the last carrier to have been criticized for recent changes affecting some of its customers. Read the rest to see why the airline catches travelers.

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It would not be an understatement to say that the travel industry fought more than most due to the pandemic. But despite the difficulties, the big carriers like Delta have endeavored to satisfy customers when they return to the sky, both with familiar advantages and new offers.

On June 14, the airline announced that it would beSell ​​meals in flight In its section of economic seats on flights of more than 1,500 for the first time in two years. And in March, the carrier announced that he would updateIts Skymile membership program To permanently allow passengers to gain qualification dollars of medallions, qualification segments of the medallions and the kilometers of qualification of the medallions well for loyalty with the airline, even on the award flights, reported the guy from the points .

However, the carrier was not without his just scaling. In May, an internal note disclosed to staff members showed that the airline wasReduce your schedule During the summer in the hope of improving the reliability of flight time in the face of "extreme demand", saying that changes would drop the total hours of reduced aircraft from "several percentage points". And now, it seems that another change in the company's policy has the anger of some of its best customers.

On June 1, new rules entered into force that changed the eligibility forAccess to the Delta Sky Club Airport salons around the world. The new policy prohibits all travelers from entering the coveted precedence area for more than three hours before their scheduled departure time, making it the first major airline to establish such limits,Wall Street's journal reports. From now on, digital kiosks are installed nationally in the Sky clubs which will scan boarding passes and determine who can enter according to their flight.AE0FCC31AE342FD3A1346EBB1F342FCB

According to Delta, the company has changed policy in order to combat overcrowding at a time when airport crowds return to pre-pale levels. "We are not a WeWork,"Claude Roussel, Director General of the Delta Sky Club, saidWall Street's journal.

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According to Roussel, Delta followed a similar change brought by American Express in his Centurion salons in 2019 to reduce capacity problems,Wall Street's journal reports. However, when the policy change was announced for the first time, some frequent leaflets complained that the partnership between the airline and the credit card company which allowed passengers holding American Express Platinum access to the Sky ClubsMore to blame for overcrowding that business travelers arrive early.

Some leaflets argue that their early arrival at the airport should not benefit from a free workspace or food, but rather due to traffic problems and long lines at the airport itself. "The gymnasiums do not say:" You have come too several times this month. You cannot enter before waiting a few days "" "Jack Armstrong, a frequent Delta leaflet with elite status and access to the show, wrote in a recent Yelp review, byWall Street's journal. "Same principle with an airport show, especially if you buy flights frequently on Delta and want to have a space to relax."

However, others have stressed that the emphasis put by the airline on the manufacture of salons an exaggerated experience could be to blame for the recent influx of visitors, some of which now include outdoor decks and food from food high -level chiefs. Before the recent upgrades, "the living room was calm and you could have a drink, but it was on this subject", "Tom Pack, a frequent Delta leaflet which holds elite status with the airline, saidWall Street's journal.

As unpopular as recent changes may appear, the limited access rule is in fact a few steps fromThe change of initial policy The first airline offered in May. Initially, Delta has announced that most passengers would also lose access to lounges from their arrival airport before resuming the rule in the face of customer reaction. However, even with the rule changes, the airline always allows all passengers on a long stopover or blocked at an airport due to a delay to access Sky clubs for more prolonged stays.

But it is not only when passengers are allowed to access the show that the airline is changing: it is also the speed with which some can penetrate. Delta now experiences aaccelerated input line For members of the loyalty of high -level medallions, which includes leaflets of high -level diamond medallion and the members of Delta 360 invitation only - and Delta One passengers which allow them to bypass others while waiting to enter In private sky clubs, the Travel News the Point Guy website reports. Until now, the carrier has only tested the new system in the lounges of its head office at Atlanta Hartsfield airport.

While Delta's representatives say that they treat all customer comments, the company can always stick to its controversial decision of the time limit of the Sky Club. "It is always difficult to go first, because when you go first, you generally get all criticism," said RousselWall Street's journal Regarding the change of time limit rule. "But you also get a lot of advantages."

Read this then:Southwest cuts the flights of these 3 major cities, from June.