Delta is under fire customers for having made this major change
The loyal passengers of the airline express their frustration after the carrier has abandoned a popular advantage.
If it is a mechanical problemdelay or put a flight to the ground or suddenlyChange in a service calendar, there is nothing as frustrating as being disappointed with an airline. This is particularly difficult for travelers who remain faithful to certain carriers so that they can take advantage of certain advantages and advantages such as seats or reward tickets. Now Delta is under the fire of some of its long -standing followers after the airline has made a significant change to one of its offers. Read the rest to see what popular advantage gets an overhaul.
Read this then:Southwest adds flights to these 3 major cities, from June 5.
Delta has recently been in hot water with customers about how he has managed a major change in policy.
Recently, Delta has attracted the anger of certain leaflets when he announced that he would abandon his mandate as a mask on theft after an American district judge in Floridarejected the federal requirement April 18. While almost all the other major airlines immediately followed suit to update their facial mask policies,Delta has received more counterpouss Due to a statement, he published by announcing the change. More specifically, the company said that it was "relieved to see the ascent of the mandate of the American mask to facilitate global trips while COVID-19 has passed to aOrdinary seasonal virus"In its original press release, by NPR.
The declaration immediately aroused the controversy among fans of experts in airline and health who claimed that the airline shed light on the deadly virus that had killed more thanSix million people in the world to date. "I don't care what you think of masking, but Delta's comment that # Sarscov2 has passed to become an ordinary seasonal virus'mislead (of which I am one!), "Gregg Gonsalves, PHD, epidemiologist and associate professor in Yale, tweeted on April 19.
The company's declaration prompted the others to swear the airline of their future travel plans. "I know that sometimes people say something like" I never pilot Delta again "- but I amIn fact, never fly Delta never again, "Matthew Cortland, a lawyer and a defender of the rights of health care of Massachusetts, tweeted on April 18 in response.
Delta has just announced that he was going to change one of his most popular advantages.
Now Delta has fueled customer frustrations for a different reason. In an email to customers on May 4, the airline announced that it would change its access policy for itsSky Club Passenger Salons in airports around the world. The carrier said that travelers would now limit themselves to lounges until three hours before the scheduled departure of their flight. Passengers will also lose access to their arrival airport fair unless they manage the business class of Delta One Long-Haul of the airline.
However, the airline specifies that the new three -hour rule does not apply toWhoever has a long stopover In an airport awaiting a connection flight, as long as the ticket is reserved on the same reservation. Passengers on delayed flights will also have access from three hours before their initially planned departure. According to the announcement, the changes will come into force on June 1.
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Some loyal customers of the airline have disseminated their frustrations with the updated policy.
The news of the change quickly avoided longtime customers, some of which went to social networks to disseminate theirgrievances with the airline. "Extremely disappointed to hear this", a customertweeted to the airline. "As a person who frequently takes red eyes, I count on the living room to change and prepare for my next meeting when I spot. I encourage you to reconsider for certain situations."AE0FCC31AE342FD3A1346EBB1F342FCB
"So frustrating theArrival to remember, "Another regular leaflet complained in a tweet." Does Delta not understand how the business [?] Arrive lounge to make telephone calls and send some emails is [a] critical functionality. ""
Others deplored the loss of a long living room experience before theft that many corporate travelers use as a mobile workspace. "Disappointed, to say the least. There are times when I arrive at the airport more than three hours before departure due to planning," replied a commentator to an article from the Travel Blog Eye of the Flyer detailing the modifications. "My travel schedule is already quite difficult to book, and now I have to remember the three -hour rule - and no entry [Sky] Club on arrival."
Delta says the changes have responded to a continuous problem with the salons of the Sky Club.
Despite the angry answers of customers, Delta explains in its announcement thatSurpulate in his lounges led the company to reduce access time. "While even more customers appreciate the experience of the Delta Sky Club and that an increasing number of customers come back on a trip, our clubs have seen an increasing number of guests in recent months," wrote the carrier. "Our goal is to make sure that the best club experience remains at your disposal, while ensuring that you take advantage of the exclusive service and atmosphere that you are waiting for by the Delta Sky Club. While we continue to invest in our growth In the long term with larger and better clubs on our network, we appreciate your understanding while we strive to balance the popularity of our clubs with the high experience you deserve. "
Although the changes may seem minor, new policies will make rules of access to the strictest delta fair of the three main American carriers, including American and United Airlines, travel news reports Guy points. Other popular transportation fairs, including American Express Centurion salons, previously establishedA three -hour limit for guests. But some regular travelers stressed that Delta had only blame for excessive admission to his Sky clubs.
"Delta certainly did not help things when they gave Carte Blanche access to everyone with a Amex Platinum card," wrote an eye of the flyer. "Centurion salons are already overcrowded because Améx gives access to everyone and his brother. It was only a matter of time before the AMEX Platinum card holders and their guests submerge the Delta salons."
Read this then:Delta cuts flights to these 5 cities, from September 5.