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Conventional wisdom dictates that the customer is always right - and if that's true, many of our favorite stores are serious problems. Each year, the US consumer satisfaction index, or ASCI, interviews hundreds of thousands of consumers to determine their satisfaction with hundreds of companies and services they provide - and things are not Good for some of the biggest actors in the retail business game.

End of February, ACSI published theirRetail shipping and consumption report for 2018-2019. Compiled from January to December 2018, the data cover six categories of detail, including department stores and discount, specialtyRetail stores, andRetail internetAnd in the most recent report, "the six categories record the lowest customer satisfaction for 2018." So, what is hiding behind their stubborn rankings? According to ASCI, satisfaction is perilly low "due, partly unless stellarCustomer service. "

In this case, we gathered the worst of the worst in order to help you avoid a bad shopping experience. So, keep reading to discover the shops could really use a helping hand throughout the "people" department.

No matter how you look at it, JCpenney does not do all that. Not only has the retailer received a customer satisfaction score just above the average of 77 in the Department and the Discount Stores category, his sales from one year to the next have also decreased by three percent in 2018. ouch.

As a target, Macy's's's is barely a customer satisfaction score above the average of his industry; In 2018, the department store received a score of only 77. However, Macy's can stay with its online store. In the retail category on the Internet, the retailer received a score of 80, which makes it perfectly average for the industry.

Although the reduction buyers are based on the target forGeneric grocery products And cheap clothing staples, it seems that they do not consider the store as strongly when it comes to its customer service. In the ACSI report, the target has received a score of 77 in the department and the category of reduction scores, which is slightly above the average of 76 - but still unsatisfactory.

Kmart may have done better than his sister Sears brand in the retail shipping report and ACSI consumers, but hardly. In the Health and Personal Care category, the retailer fell five percent to 76, putting it just below the average of the average of 77.

According to ASCI, customer satisfaction with Burlington is "below average". In the report, the specialized retailer received 76 out of 100, depositing one percent of its previous note. This ranking should not not surprise either; toTrustpilot website, the retailer has a "mediocre" customer service rating, consumers complaining that it is almost impossible toreturns And that employees are poorly trained.

In the category of department and discount stores, wholesale lots fallen just below the average of the industry note 76, winning a 75 out of 100.Consumer business website, customers complain that the superstore is bad with returns - especially in theDepartment of Furniture-And location of recordings.

In this year's report, Dick's sporting goods dropped four percent to 75, making it the second worst company in the specialty store category. The ACSI notes that the retailer has been "strongly struck by changing consumer shopping habits", such as the merchandise of sports goods "[door] the goods that consumers can easily buy without visiting a brick and mortar shop. "

This past year, guests were the most dissatisfied with Gamestop in terms of retail stores of specialties. In the report, the video game retailer received a 74-year score, by far from its 77 score in 2017. According to ACSI, the disappearance of Dick's's's '' - is largely due to the rise of the trade industry. Electronics, combined with the fact that "many of these products [sold in Gamestop] can be found at lower prices online." He does not like the store a certainlyStrict return policies and what people perceive to be"Bad" Customer Service.

In the department and category of ACSI reduction stores,Walmartis the second worst retailer. Although the store had an improvement of one percent of its note last year, it still failed to receive a 72 out of 100, because its payment speed is the slowest in the sector and its staff is less courteous than its competitors. "Walmart online business does not have many sizes, however; in the retail category on the Internet, the Superstore received only 74 out of 100, making it a second to last.

From all retailers examined at the US customer satisfaction index, Sears by far had the worst customer service notes. This year, the store dropped four points on the ACSI scale at a minimum of 70 of 70 out of 100; According to the report, it is because "like the company flies more stores, Sears customers find shop locations, inventory stocks and a merchandise selection to lack."

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