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When it comes to email, you can think that you know everything there is to know. After all, most of us send and receive an average of 121 emailsper day, according to the research company on technology technologyThe Radicati Group. But even if you probably pass an important part of every day by train your inbox, you could always learn a thing or two. In fact, there is a ton of e-mail label rules that escape you regularly and many other people from your contact list. You want to be sure that you are being in electronically polished mode? Here are the 17 golden rules of your email that you probably did not know, but need to know.

Nobody appreciates receiving an answer to an email of weeks after sent them. In fact, a 2018 survey conducted by a consulting businessTooth performance solutions revealed that 41% of people were expecting an email response from their colleagues in less than an hour. (Start writing notes of excuses on your accounting department now!)

Of course, some email responses call you to chew your thoughts and write a message measured. In these cases, the solution is easy: respond in minutes so that the sender knows that you have received their message, but it takes a little more time to sort things. In this way, they know you have taken their sending into consideration and do not just ignore them.

There is a crucial difference between the "answer" and "answer all options". And yet, many email users unfortunately do not realize that. If you are one of them, know that when you choose the latter, each recipient who was CC'D on the original message receives your answer - and, more often, you do not need to flood The reception boxes of all.

These unnecessary mass messages are such a plague, there is a familiar term to describe them: "Answer allpocalypse. "So, the next time you answer a mass email, consider who really needs to read your answer: the whole society or just the original sender?

When you cancel someone on an email, which means that you are "copying to carbon", it usually indicates that you want to keep them in a loop on the conversation, but do not necessarily look for an answer from them. And, as a professional training professionalDannielle WalzWarning, abuse of the CC option can lead to communication problems.

"In Cyc - your colleagues in many emails, they can start stop seeing your emails as important and can place them directly in a" reference folder "or" read the subsequent folder "," she wrote in aLinkedin Publish. "This can lead to important information missed in the future."

So, if you expect someone to answer, put their email address in the "to" field and use the "CC" function with parsimony.

The BCC field is even more complicated, constantly avoided the most experienced mail users. But breeding: BCC means "blind carbon copy", while it is similar to CC-ING, BCC-ING does not display the email of this person to other recipients, which means that no one Other on the chain only sees you included them.

So, when will it go to use BCC?Hillel Fuld ofInc. The magazine says it is strictly for mass emails or when someone introduces you by e-mail to someone else.

"In all other cases, when you send an e-mail to someone else and the BCC, you are being dishonest or not," Fuld Notes. "You are sent by e-mail person X and without them knowing, leaving the person listener there on your conversation. Person X has no idea of ​​reading someone else, when in reality you 'have also secretly sent to someone else. "

It's easy to start an exclamation mark in your emails here and there, but try not to do anyhabit of this one. Although they are historically used to indicate enthusiasm, in an email, exclamation marks can easily be erroneous for phonight or passive aggression.

"Using the unnecessary exclamation mark in [one] email can easily destroy the underlying meaning of your text"Anna Verasaï explains onDigest HR. "Use it only when you need to emphasize something that is important. Think about how your reader could interpret the message when they read it."

Everyone loves agood joke From time to time, but because the tone can be misinterpreted when not corresponding in person, it is best to leave the jokes of your emails. "Book the humor for a phone call or in person", professor of enterprise writing,David Silverman, wrote in theHarvard Business Review. "In this way, when there is a silent to the other end of the line or on the other side of the conference table, I could say," I think you may not realize what Point I consider myself fun and, since I think I'm going to stop now. '

But seriously: a pivotal study of 2005 published in thePersonality Journal and Social Psychology I have revealed that, while shippers predicted that their recipients could accurately decipher their 80% tone, the recipients were actually only reading accurately 56% of the time.

With the rise of instant messaging, shortened forms of theEnglish language have become more widely used "u" for "you" or "you want" instead of "wanting". But, as humor does not stick often when it comes to emails,slang is a similar non-GO. On aOnepoll Inquiry, 37% of people thought that the use of the slang in the workplace was unacceptable and 55% said skip the "lol" when it comes to sending by email to your boss.

The subject lines are simple, but necessary. And since a majority of emails are read onmobile devices-55%, according to the issue of issuability of emailsWay back-It is important to nail them. The short, concise and direct subject lines are the best. The purpose of your email must be clearly indicated and you must limit it to five or less, because mobile devices cut words after that.

Have you ever received someone's email and you wondered, "Who is itof? "Although the address of the shipper can give you some clues about who they are, sometimes it's not enough. A signature at the end of your email can immediately inform the recipient of who you are, what you Do and how they can further contact you.

People of the Integrated Marketing AgencyOcher Say that having an email signature box is "as the discount of a person a business card every time you send an email." If you do not have one yet, add a signature that includes your full name, position, phone number, email, website and business logo.

The kissing method is something that most of us have been taught in primary school, but that does not mean it's less necessary later in life.BoomerangAn email productivity application has studied key methods for more email responses. Their biggest take away? It is better to write as if you have eight years.

Their research revealed that e-mails that were written at a third-year reading level were 36% more likely to be reacted to those written at a level of university reading.

Attachments are sometimes a necessary part of the messaging process, but you need to know how complete use how to use them before attaching with abandonment. In long email chains, they can sometimes go unnoticed or neglected, and unexpected attachments tend to be unopened because the recipients are suspicious of electronic viruses.

The best solution is to call your attachments in the body of your email.Grammarily Says the best way to inform the recipient of the attachments is to include a message at the end of your email that says something in the direction of "I joined the element [element]" or "Please refer to L 'attached element for more details.. "

While playing with police styles and colors can be fun, there is no room for bright pink comics in the professional world. As it turns out, the use of the police is extremely important in digital communication, according toColin Whiildon, author ofType & Layout: Communicate or simplify lovely shapes? "It is possible to blow three quarters of our readers simply by choosing the wrong type," he saidAmerican writers and artists.

So, what policies should you stick for emails?Magemail Recommend Georgia, Verdana, Times New Roman, Trebuchet MS or Arial.

When you write an email, there are chances that you will make a mistake; After all, you are only human. However, mistakes often did not seem beyond working emails. In aGrammary Survey of nearly 2,000 respondents, 67% said it wasnot Okay for typing fouls in e-mails, but only 6% thought it was an acceptable mistake.

The easiest way to make sure you do not send email before it's ready or before it has been erased from all typing faults? Wait until everything is in advanced form before entering the recipient's e-mail address. As you know, doEmail errors is one of the easiestways to make the wrong impression.

"It's not just a professionalism that's the question"Karen KesslerPresident of Evergreen Partners, saidStrong. "What is at stake is the reputation of the employee and the company or the organization. We have found that bad e-mail decisions lead to negative consequences for the dismissal of employees - and for the organization as well than the dispute. "

A big mistake to avoid is to spell the name of your bad recipient, so make sure you triple check before hitting the shipment. Many peoplesee the law ofspelling a name like lazy and inconsiderate,above all When the correct spelling is in the e-mail address. What should you do if you accidentally do this error?Kathryn Shanley, owner of my red pen edition,said An immediate excuse is the key to maintaining your credibility.

Although a personal email address is suitable for use when it corresponded to friends or family, keep it out of the professional field. This is particularly important in apublic seller situation. A 2016Come on dad Investigation of 1,000 Americans found that 75% believe that having a professional email is an important factor in trusting an online business and 33% doubted the legitimacy of a seller if they used an address Personal electronic.

"You never forget a first impression, whether in real life or online," Godaddy's product manager,Steven Aldrich, says in adeclaration. "Often, your first direct interaction with a customer takes place on an email and a professional as professional in this context is extremely important."

Whether by transfer, BCC-ING or simply flash your phone in someone's face, it's important to remind you that everything you write in an email can be seen by someone other than the intended recipient. Therefore, all your electronic communication should be professional and safe. After all, e-mails can even be Eligible before the Tribunal So, it is better to send something that could be used against you later. And for more ways to improve your professional life, consult the 25 engineering tricks to work smarter and not more difficult .

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